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Project Manager, Retail Operations (Store Experience) - Williams Sonoma

Date: May 17, 2019

Location: San Francisco, CA, US

Company: Williams-Sonoma Inc.

Requisition Number: WS-15510
Area of Interest: Store Operations
Organization: Corporate
Brand/Division: Williams-Sonoma
Position Type: Full-time


About the Team

You will be part of the Retail Operations team responsible for supporting the Williams Sonoma Brand of Retail Stores. Our job is to ensure that every Williams Sonoma Store is supported to deliver on company metrics and take care of our customers. Our team values collaboration across roles to find innovate ways to support our field organization and drive retail profitability.

About the Role

Our Project Manager will mainly be focused on the Store Experience of Retail Operations. You will be responsible for managing the Gift Registry, Culinary, Social and Customer Outreach experiences in Williams Sonoma Stores. You will strategize and implement store processes that enhance our store experience, drive KPIs and grow the profitably of the retail fleet. You will also work directly with our field organization to drive results through our incentive and contest programs that support the experience in stores. You will support cross functional partners by being the voice of the stores and building processes that can be successfully implemented in the field.

You're excited about this opportunity because you will...

* Demonstrate your knowledge and expertise in store experience
* Implement project based work focusing on strategic company initiatives designed to improve the customer experience in our stores.
* Drive results through the creation of creative incentive programs that align with business needs.
* Optimize processes that will simplify store execution of Retail Experiences
* Manage relevant budgets to balance store experience with retail profitability
* Coordinate, write, edit and distribute relevant programs and projects to stores and field management
* Work Cross functionally as an advocate of store operations to build and implement new brand initiatives

Why you will love working at Williams-Sonoma, Inc.

* We're a successful, fast-growing company with an entrepreneurial vibe
* A technologically and data-driven business
* Competitive salaries and comprehensive health benefits
* We're at the forefront of tech and retail, redefining technology for the next generation
* We're passionate about our internal and external clients and live/breathe the client experience
* We get to be creative on a daily basis
* A smart, experienced leadership team that wants to do it right and is open to new ideas
* We believe in autonomy and reward taking initiative
* We have fun!


We're excited about you because...

* You have a strong background in Retail with a passion for stores
* You drive results by having a strong customer focus
* You have strong problem-solving skills and are solutions oriented
* You value curiosity, accuracy, efficiency and process improvement
* You have excellent written and verbal communications skills
* You have the ability to consistently implement several projects simultaneously in a fast paced environment.

Technical Competencies required:

* You have a Bachelor's degree (an equivalent combination of related education, training, and experience may be considered)
* Experience with advanced Excel functions and features such as VBA, SUMIFS, SUMPRODUCT, INDEX, MATCH, SUMPRODUCT, VLOOKUP
* Strong PC/Mac skills including Adobe and Word
* Strong MicroStrategy Skills
* 1-2 years related experience in Retail Operations

About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. In 2017, we acquired Outward, Inc., a 3-D imaging and augmented reality platform for the home furnishings and décor industry. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.


Once you are here, you can look forward to a wide variety of benefits. Our corporate vision--to enhance our customers' quality of life at home--extends to the lives of our associates. To that end, we offer an extensive benefits package designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:

* A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
* A 401(k) plan and other investment opportunities
* Paid vacations, holidays and other time-off programs
* Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program
* Tax-free commuter benefits
* A wellness program that supports your physical, financial and emotional health
* In-person and online learning opportunities through WSI University, LearnIt and AcademyX
* Cross-brand and cross-function career opportunities
* Quarterly sample sales
* A business casual work environment
* A bike share program
* Time off to volunteer
* Matching donations to qualifying nonprofit organizations
* Company-sponsored walks and runs
* Healthy, organic options in the cafeteria and an awesome salad bar
* Discounts on nearby gyms and other local businesses

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.


Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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