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Order Management specialist, West Elm

Date: Jul 17, 2019

Location: Singapore, SG-SG, SG

Company: Williams-Sonoma Inc.

Requisition Number: SG-15765
Area of Interest: Inventory Management
Organization: Corporate
Brand/Division: Combined Services Singapore
Position Type: Full-time


Founded in 1956, Williams-Sonoma, Inc. is the premier speciality retailer of home furnishings in the United States and Canada. Our brands are among the best known and respected in the industry, including Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, and West Elm. We successfully market our brands through three major channels -- retail stores, catalogues, and the internet. One of the key growth strategies for Williams-Sonoma Inc. is global expansion. This expansion will be done through company-owned & operated stores/DTC channels, and through strategic franchise partnerships.

This position coordinates all end to end purchase order management activities and communicates with cross-functional teams for their assigned division(s) within a brand, for our Global business. This position also supports reports generation and analysis as needed.


Order management
* Co-ordinate with Merchandise Planners and Franchise partners on order submission via Relex and Order Portal systems
* Manage Purchase Order creation and update revisions in NetSuite system
* Ensure purchase orders are successfully transmitted, received and confirmed by vendors
* Maintain accurate ship dates, quantities, costs and descriptions in purchase orders
* Monitor purchase order status, track production, shipping and receiving status in GTN and POC Systems
* Monitor and keep track of SKU pass emails to ensure purchase orders are issued in a timely manner
* Communicate regularly with Franchise partners on purchase order status

* Follow up on SKU setup process with Merchandising and Merchandise Operations teams, highlight and resolve SKU availability issues, to support on time purchase order creation
* Communicate relevant ordering information, changes and cancellations to purchase orders to Global partners, Sourcing team and vendors
* Liaise and work with cross-functional partners to track down & resolve shipments and transportation issues.
* Ensure accurate ship dates, quantities, costs and descriptions in purchase order revisions and communicate the changes to Global partners, Sourcing team and vendors
* Assist in resolving all queries pertaining to orders through communications with WSI cross-functional partners, including Customs, Transportation, Freight Forwarder, Sourcing and QA

Reporting and analysis
* Generate reports as needed.
* Perform analysis of shipment timing to support monthly revenue forecast.

Other responsibilities
* Attend cross-functional calls with Global merchants and Franchise partners.
* Complete other duties and responsibilities as assigned by supervisor




* Candidate must possess a tertiary qualification with 1-2 years of retail experience in a Merchandising and/or Purchasing role
* Proficient in Microsoft Excel and strong in analytical skills
* Meticulous and detail-oriented with strong follow through
* Strong organizational skills & ability to multi-task
* Demonstrate a sense of urgency & ability to seek-out solutions
* Superior written, communication & listening skills
* Ability to work in a fast-paced, collaborative environment


Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

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