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Program Manager (Outward, Inc.)

Date: Jul 7, 2019

Location: San Jose, CA, US

Company: Williams-Sonoma Inc.

Requisition Number: SS-15736
Area of Interest: Information Technology
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


Location: San Jose, CA

About Outward, Inc.

Outward, Inc. is based in San Jose, CA and is a wholly-owned subsidiary of Williams Sonoma, Inc. ( )

At Outward, Inc., our vision is to "lower the friction" with regards to all aspects of the customer shopping journey for our retail customers globally. We do this by offering cutting-edge technology solutions that enable new and intuitive experiences and top-notch product visualizations. We are continuously pushing the boundaries of how 3D, AR/ VR, and web technologies will drive the next generation shopping experience. Our mission is to deepen consumer connections with the products that matter and deliver best-in-class experiences.

Here's what you'll do...

As a Program Manager on the Outward PM team, you will be crucial in planning and efficiently deliver a variety of challenging internal and customer engineering programs. You will need to be able to structure, maintain, and communicate work plans in a way that minimizes process overhead and maximizes flexibility, accountability, and creativity. You will continuously consult your 'lazy self' and look for opportunities to automate tasks/activities. While you manage the day-to-day activities, you are not afraid to wear many hats and seamlessly changing hats multiple times a day. This role requires a high tolerance for iteration, failure and an ability to learn and move on quickly. You will interface with leaders, stakeholders, engineers, and production team members and often act as the point of contact for project information.

As a member of the PM team, your work will directly affect the future and the success of Outward. In close collaboration with creative, design, production and engineering team members and respective leaders, your job is to keep a growing organization which sits at the fiery heart of technical innovation running smoothly, elevates the impact of our applications through operational excellence.

* Identify and document project scope by working closely with account management, the customer(s), stakeholders
* Ensure that approved requirements are developed in sufficient scope and detail that will result in the delivery of a solution that meets customer needs as they perceive them
* Identify execution strategy, tactical plan and corresponding timeline in close collaboration with the team and team lead
* Clarify and communicate project objectives and success criteria to team
* Drive implementation of requirements and SW product/feature requests and resolve any blockers timely
* Develops, maintains and manages risk plans including mitigation
* Drive project priority conflict resolution with Engineering lead and fellow project/program manager(s)
* In collaboration with engineering lead/team, select appropriate processes that are required to meet the project objectives
* Drives engineering response to product requirements for internal and external customers
* Facilitate and drive discussions relating to the development and integration of web applications with 3rd party applications
* Identify and optimize and/or automate business processes and workflows to enhance team and/or organizational efficiencies



Here's what you'll have...

You are a passionate, driven and a can-do project manager who has experience with best practices w.r.t web deployment. You understand how to balance between technology and business stakeholders. You have the propensity to learn and leverage the opportunities around you. You are keen on finding ways to automate.

* 3 -- 5 years of hands-on experience in successfully managing projects from project initiation through closure
* 2 years' experience working on projects related to the development of new Software applications, eCommerce projects, or projects in an operations environment
* Recent experience delivering for a technology-based startup
* Excellent communication (verbal and written) and interpersonal skills
* Skilled in driving and motivating diverse cross-functional teams
* Excellent skill in capturing (technical) discussions, requirements and action items in meetings
* Able to dive deep, while not losing the big picture
* A work ethic based on a strong desire to exceed expectations
* Experience with business process optimization and automation is a definite plus
* Experience with best practices w.r.t. web deployment and release processes is a plus!
* Bachelor's Degree

Outward's Benefits & Perks:

* Medical, Dental, Vision, Pet Insurance
* 401K
* Paid time off
* Company-sponsored team events such as regular staff parties
* Fantastic new headquarters
* Fully stocked kitchens with catered lunches twice a week
* On-site gym, showers, & game room
* Office dogs! Bring your furry pal with you to work
* Flexible working hours
* Friendly, caring co-workers and management

This position does not offer relocation, remote work, or Visa Sponsorship assistance.

Outward, Inc. is an Equal Opportunity Employer.

Outward, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Employment Act (AB 1008), or other applicable state or local laws and ordinances.



Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Program Manager, Engineer, Manager, Management, Engineering