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Account Manager (Outward, Inc.)

Date: Jul 1, 2019

Location: San Jose, CA, US

Company: Williams-Sonoma Inc.

Requisition Number: SS-15204
Area of Interest: Information Technology
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


Location: San Jose, CA @ Outward, Inc.

At Outward, Inc., our vision is to "lower the friction" with regards to all aspects of the customer shopping journey for our retail customers globally. We do this by offering cutting-edge technology solutions that enable new and intuitive experiences and top-notch product visualizations. We are continuously pushing the boundaries of how 3D, AR/ VR, and web technologies will drive the next generation shopping experience. Our mission is to deepen consumer connections with the products that matter and deliver best-in-class experiences.

Outward, Inc. is based in San Jose, CA and is a wholly-owned subsidiary of Williams Sonoma, Inc. (

Job Overview

We are actively seeking a Mid-Senior Account Manager to join our fast-paced, growing team. You will be a vital part of helping manage and grow our business while providing critical feedback from the field to improve and define our transformative new product lines, that are redefining the shopping experience.

As an Account Manager, you will:

Serve as a liaison between the client side and internal project execution team members in creative, production and engineering departments. This involves solution development with the customer with the understanding of internal capabilities and priorities. A successful account manager will also help manage expectations and deliveries in the project fulfillment phase. The account manager is responsible for finding additional opportunities for solution development or product placement within their client portfolio.

An account manager at Outward will do the following:

* Interact directly with customers from project managers to senior executives.
* Identify, quote and execute on additional products and/or revenue growth opportunities.
* Guide internal team on customer projects and expectations.
* Manage client expectations related to project fulfillment capabilities.
* Understand customer needs and deliver effective solutions to meet customer needs
* Flow customer feedback to the appropriate internal team members and/or process improvements.
* Monitor and manage client/internal project team communication with the client. This includes savvy problem solving, escalating requests and proposing a new approach when necessary.
* Understand current sales and marketing trends and the needs of our clients and look for opportunities to provide solutions.
* Manage invoicing and budget processes.
* Aggregate project data from production, engineering, and creative teams and provide routine client updates in a digestible format.
* Learn from client communications and projects and apply that learning to internal processes, future projects, and customer communications.


As an Account Manager, you should be:

* A self-starter, & problem solver
* An advocate for Outward, as well as the customer
* An effective communicator in meetings and over email
* Fit for upbeat and fast-moving startup mentality

To be considered for this position, you must have:

* 2-5 years of experience managing customer accounts for web applications and enterprise products
* Basic knowledge of agile and waterfall methodologies
* Solid grasp of eCommerce fundamentals, technologies, and commercial platforms in the retail context
* Bachelor's degree, or equivalent related experience
* Experience in eCommerce or related field for retail customers in the home industry is a plus
* Residents of California is highly preferred

As an Outward team member, you will have:

* Medical, Dental, Vision
* 401K
* Paid time off
* Company-sponsored team events such as regular staff parties
* Fantastic new headquarters
* Fully stocked kitchens with catered lunches twice a week
* On-site gym
* Office dogs! Bring your furry pal with you to work
* Friendly, caring co-workers and management

This position will not offer relocation assistance or Visa sponsorship.

Outward, Inc. is an Equal Opportunity Employer.

Outward, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Employment Act (AB 1008), or other applicable state or local laws and ordinances.


Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

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