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VP Loss Prevention

Date: Jul 28, 2019

Location: San Francisco, CA, US

Company: Williams-Sonoma Inc.

Requisition Number: SS-15391
Area of Interest: Loss Prevention
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. In 2017, we acquired Outward, Inc., a 3-D imaging and augmented reality platform for the home furnishings and décor industry. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

About the Team

The Loss Prevention Team is responsible for proactively assessing and managing all global security/loss prevention/asset protection issues for the Company. The team works closely with senior executives and decision-makers company-wide to provide advice and recommendations which further the Company's business objectives and minimize loss and risk.

About the Role

The Vice President of Loss Prevention reports to the Company's General Counsel and is responsible for leading the organization's global asset protection and security efforts. You will collaborate effectively across the Company, partnering closely with leadership across all brands, both internal and external clients, and law enforcement when necessary. The position demands a substantial amount of independence; however, the successful candidate will operate as part of a close-knit team of supportive, open, and friendly professionals.

Specific Duties and Responsibilities

The following duties and responsibilities reflect the expectations of this position.

* In cooperation with executive leadership, direct the development and implementation of an effective strategy to mitigate risk, reduce loss, maintain continuity of operations, and safeguard the corporation's associates, customers, and assets.
* Direct the LP staff in identifying, developing, implementing, and maintaining LP and security practices and policies throughout the organization to reduce risks, respond to incidents, and limit exposure and liability.
* Direct the organization's investigative needs, including providing investigative support for internal or external partners.

* Investigative support may include:

* Fraud
* Dishonesty
* Misstatement or falsification of records
* Loss of assets (including confidential and proprietary information)
* Violations of policy or the WSI Code of Conduct
* Violence or threats of violence
* Conflicts of interest
* Ethical standards
* Illegal activities
* Litigation support
* Other issues as directed by leadership
* Misuse of assets including electronic and information systems
* Ensure that investigations are conducted in a manner consistent with organizational values and within ethical and legal boundaries.
* Conduct sensitive investigations personally at the direction of the CEO or General Counsel.
* Provide the necessary security to maintain the confidentiality of investigative records, documents, or devices on legal hold, and any confidential or privileged information shared with, or in use by, the LP Department.
* Strengthen the organization's control environment by:

* Participating in activities targeted at improving internal controls.
* Recommending new or additional controls when risks are identified.
* Supporting, when and as needed, WSI's internal and external auditors.
* Supporting our other internal partners (i.e., Technology, Store Operations, Supply Chain Operations, Global Operations) within the guidelines of our working relationship.
* Providing other control-related services or guidance as needed.
* Build relationships with other leaders and departments to facilitate cooperation and shared objectives for the protection of our associates, customers, assets, and profitability.
* Develop relationships with law enforcement and private sector counterparts to facilitate exchange of information relevant to the prevention of loss, and identification of and reduction of risk.
* Through subordinate managers, coordinate and implement policies, procedures, operations, and activities to ensure the protection of associates, customers, visitors, and organizational assets.
* In cooperation with leadership, develop, propose, and operate the department within the approved budget.
* Support the continued growth and professional development of the LP Team.
* Carry out other responsibilities as assigned by leadership.
* Maintain excellent working relationships with both business partners and the team.


Experience and Qualifications:

* Leadership skills to provide direction and support to the management and professional staff within the organization.
* Highly evolved communication skills (both verbal and written) including the ability to:

* Develop consensus within an organizational climate of diverse operational activities.
* Listen actively and communicate effectively throughout all levels of the organization, including working with, and briefing, executive leadership and governance committees.
* Emotional maturity to understand the impact and sensitivity of Loss Prevention and security issues.
* An understanding of the needs of, and the ability to recommend security and LP controls for, a global organization.
* Demonstrated ability to manage functional capital and expense budgets.
* At least 15 years of experience in the private security sector, with a substantial understanding of specialty chain store loss prevention/asset protection, and with a minimum of 10 years of that experience in a significant leadership role.
* Experience leading LP operations in a multi-channel environment that has both brick-and-mortar and direct-to-consumer businesses.
* Demonstrated ability to work creatively and cooperatively in a fast-paced environment.
* Superior organization and project management skills.
* Excellent interpersonal skills, strong self-awareness, and honed diplomacy skills.
* Strong business acumen with an ability to assess the implications of asset protection policies, procedures, and requirements and to provide guidance accordingly.
* An action-oriented personality with the desire to proactively work with partners and business leaders to collaborate and resolve challenges.
* High level of energy, enthusiasm, and motivation to make the Company successful.

Why you will love working at Williams-Sonoma, Inc.

* We're a successful, fast-growing company with an entrepreneurial vibe.
* We have competitive salaries and comprehensive health benefits.
* We're at the forefront of retail.
* We're passionate about our internal and external clients.
* We get to be creative daily.
* We have a smart, experienced leadership team that wants to do it right and is open to new ideas.
* We believe in autonomy and reward taking initiative.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Loss Prevention, Information Systems, Supply, Executive, VP, Security, Technology, Operations, Management