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Sr. Manager, HR - Shared Services

Date: Jan 9, 2019

Location: San Francisco, CA, US

Company: Williams-Sonoma Inc.

Requisition Number: SS-14605
Area of Interest: Human Resources
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


About the Role

This position provides HR management and generalist support for the Pottery Barn Brands Field Organization, and also manages projects in support of the broader business. The HR Manager will build collaborative partnerships with his/her client group by providing outstanding customer service and follow-through. This is a hands-on, solution oriented role that helps drive business results by ensuring our ability to attract, engage, and develop the best talent in retail. This position reports to the Director of Talent -- Pottery Barn Brands. This is a remote position based in Chicago.

You're excited about this opportunity because you will...

* Be an HR Business Partner: Provide training and coaching to managers and associates on all aspects of performance, development, and policy/procedure interpretation. Consult with managers about promotions and other job changes, performance improvement plans, and leaves of absences. Provide timely information and/or education for all levels of the organization on critical/emerging HR issues having potential impact to the business operations.

* Provide project management for the major Talent/HR programs, including succession planning, performance management, associate scheduling and compliance.

* Track and analyze staffing, productivity, retention, turnover, exit interview data and other information necessary to provide the insights for informed talent decisions.

* Support positive associate relations through both proactive and reactive interventions with employees and management. When needed, conduct investigations confidentially and fairly including recommended actions. Partner with HR Specialist functions (benefits, HRIM, compensation, training, etc.) in order to meet objectives and facilitate resolution of employee issues.

* Ensure adherence with all HR policies as well as all employment-related legal, regulatory and compliance requirements. Champion behavior that is aligned with the company's culture, code of conduct and respectful workplace expectations.

* Participate in staffing and recruiting initiatives. Participate in management interview process, and consult on decisions involving external management hires, internal promotions, and transfers.

* Complete other duties and responsibilities as assigned.

Why you will love working at Williams-Sonoma, Inc.

* We're a successful, fast-growing company with an entrepreneurial vibe

* A technologically and data-driven business

* Competitive salaries and comprehensive health benefits

* We're at the forefront of tech and retail, redefining technology for the next generation

* We're passionate about our internal and external clients and live/breathe the client experience

* We get to be creative on a daily basis

* A smart, experienced leadership team that wants to do it right and is open to new ideas

* We believe in autonomy and reward taking initiative

* We have fun!


We're excited about you because you...

* Have minimum 5-8 years HR experience, with depth in employee relations, performance management, conflict resolution and leadership development.

* Have experience working as a partner of a business unit/profit center, with understanding and knowledge of key performance metrics.

* Anticipate changing business needs and plans accordingly, and apply best practices and progressive concepts to projects and consulting.

* Recognize risks and utilize appropriate resources to achieve results.

* Lead change: aligns on direction, builds commitment, and focuses key stakeholders.

* Facilitate and presents to groups of various sizes, determines best delivery method.

* Use and recommends appropriate interviewing techniques and recruiting strategies.

* Handle complex and/or unique employee relations issues independently.

Competencies required:

Business Competencies:

* Results: Pursue goals with purpose and a sense of urgency. Be accountable and deliver what is expected of you. Make timely decisions that impact the business. Correctly define problems and develop effective solutions.

* Entrepreneurial Spirit: Practice astute decision‐making and calculated risk‐taking for the benefit of the business. Launch new ideas through passionate curiosity and the ability to adapt and lead change.

* Strategic Capability: See the big picture and articulate how your work connects to broader goals. Base actions and plans on the ability to anticipate trends, problems and opportunities.

* Identify possible effects and outcomes of a chosen course of action.

People Competencies:

* Communications: Communicate clearly and succinctly, and be open to adjusting to a variety of settings and styles. Proactively and continuously seek information and share knowledge with others.

* Team & Talent: Contribute to a respectful and inclusive workplace that attracts and leverages complementary strengths and styles. Build positive working relationships. Foster an environment that places team before individuals. Act as a talent scout, actively recruiting people to our company.

* Influence: Listen attentively. Leverage individual style to communicate ideas passionately, thoughtfully and with confidence in order to gain support from others. Collaborate with others to develop the best ideas and solutions.

Individual Competencies:

* Personal Leadership: Demonstrate intention and ability to "do the right thing" in support of the organization. Champion the company's values and standards.

* Service Mindset: Consistently display a willingness to assist others. Seek to understand requests through thoughtful questioning in order to provide the appropriate support needed.

About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. In 2017, we acquired Outward, Inc., a 3-D imaging and augmented reality platform for the home furnishings and décor industry. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.


Once you are here, you can look forward to a wide variety of benefits. Our corporate vision--to enhance our customers' quality of life at home--extends to the lives of our associates. To that end, we offer an extensive benefits package designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:

* A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels

* A 401(k) plan and other investment opportunities

* Paid vacations, holidays and other time-off programs

* Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program

* Tax-free commuter benefits

* A wellness program that supports your physical, financial and emotional health

* In-person and online learning opportunities through WSI University, LearnIt and AcademyX

* Cross-brand and cross-function career opportunities

* Time off to volunteer

* Matching donations to qualifying nonprofit organizations

* Company-sponsored walks and runs

* Healthy, organic options in the cafeteria and an awesome salad bar

* Discounts on nearby gyms and other local businesses

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.


Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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