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Sr. Analyst, Loyalty Insights and Analytics

Date: Dec 2, 2018

Location: San Francisco, CA, US

Company: Williams-Sonoma Inc.

Requisition Number: SS-14023
Area of Interest: Marketing
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


About the Team

The Key Rewards is a new, fast-growing loyalty program that spans the Williams-Sonoma family of brands, including Pottery Barn, West Elm, and Mark & Graham. Our innovative and dynamic business team runs strategy, business development, digital and email marketing, customer research, analytics, and operations across our websites, care centers, and 600+ stores.

About the Role

Our team is seeking a Senior Analyst to provide in-depth customer analytics and actionable insights that will accelerate program growth and member engagement. Responsibilities include: developing & reporting on key performance indicators (KPIs) across our loyalty and credit card programs, discovering customer segmentation insights, analyzing marketing campaign metrics to optimize performance, recommending future marketing offers, and providing data to enable program marketing and operations. This is an exciting and evolving position with visibility throughout many functional areas of the organization. A successful candidate will have loyalty program or CRM experience, strong analytic and critical thinking skills, a knack for drawing insights from large amounts of data, and the ability to adapt to an evolving, fast-paced environment. A passion for Williams-Sonoma, Inc. brands and the home industry is also a plus.

You're excited about this opportunity because you will...

* Work on a variety of analytic projects that will support our fast-growing loyalty programs
* Collaborate with smart, motivated team members and stakeholders who are curious and like to innovate
* Make an impact by providing insightful data to guide decision making and offer proactive solutions in a data-driven culture
* Create new ways of visualizing and reporting our rich loyalty data sets
* Partner with our loyalty vendor to leverage retail analytics models, machine learning, and other tools
* Support the design and tabulation of research surveys to measure customer sentiment

Why you will love working at Williams-Sonoma, Inc.

* We're a successful, fast-growing company with an entrepreneurial vibe
* A technologically and data-driven business
* Competitive salaries and comprehensive health benefits
* We're at the forefront of tech and retail, redefining technology for the next generation
* We're passionate about our internal and external clients and live/breathe the client experience
* We get to be creative on a daily basis
* A smart, experienced leadership team that wants to do it right and is open to new ideas
* We believe in autonomy and reward taking initiative
* We have fun!

We're excited about you because...

* You have excellent analytic and critical thinking skills, combined with strong written and verbal communication skills
* You have a strong ability to translate complex data into compelling stories, and have strong data visualization skills that help influence your message
* You can get up to speed quickly, can roll-up your sleeves and dig in to the technical details but also step back and see the big picture
* You're passionate about consumer data and curious about consumer behavior, always seeking ways to use data to impact their behavior with us
* You have a deep understanding of large scale marketing databases and systems, and expertise in data mining techniques
* You work effectively in a collaborative team environment
* You're well-organized, with high attention to detail, deadline-oriented and act with a sense of urgency to drive actionable results

Technical Competencies required:

* Degree in a quantitative field such as Statistics, Mathematics, Applied Analytics, Operations Research or Computer Science
* 4+ years of business-based analytics, with hands-on data analysis experience with a variety of analytic tools. Knowledge of emerging analytic techniques and tools
* Excellent SQL skills
* Skilled in Tableau or other similar visualization too
* Expert at PowerPoint and presentation skills to explain insights succinctly and visually

Experience preferred:

* Exposure to data analysis tools such as Python, SAS, or R
* Experience working on a multi-channel retail loyalty or CRM team
* Experience in consumer marketing


About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. In 2017, we acquired Outward, Inc., a 3-D imaging and augmented reality platform for the home furnishings and décor industry. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.


Once you are here, you can look forward to a wide variety of benefits. Our corporate vision--to enhance our customers' quality of life at home--extends to the lives of our associates. To that end, we offer an extensive benefits package designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:

* A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
* A 401(k) plan and other investment opportunities
* Paid vacations, holidays and other time-off programs
* Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program
* Tax-free commuter benefits
* A wellness program that supports your physical, financial and emotional health
* In-person and online learning opportunities through WSI University, LearnIt and AcademyX
* Cross-brand and cross-function career opportunities
* Quarterly sample sales
* A business casual work environment
* A bike share program
* Time off to volunteer
* Matching donations to qualifying nonprofit organizations
* Company-sponsored walks and runs
* Healthy, organic options in the cafeteria and an awesome salad bar
* Discounts on nearby gyms and other local businesses

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration)

This role is not eligible for relocation assistance.


Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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