Share this Job

Senior Vice President of Engineering - Customer & Selling Experience

Date: Jan 8, 2019

Location: San Francisco, CA, US

Company: Williams-Sonoma Inc.

Requisition Number: SS-13449
Area of Interest: Information Technology
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


About the Team

Williams-Sonoma, Inc. is a multi-channel specialty retailer of products for the home. The Company operates in two segments: direct-to-customer and retail. The direct-to-customer segment has seven merchandising concepts (Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBTeen, West Elm, Rejuvenation and Mark and Graham) which sell its products through its seven e-commerce Websites and eight direct-mail catalogs. The retail segment has five merchandising concepts (Williams-Sonoma, Pottery Barn, Pottery Barn Kids, West Elm and Rejuvenation) which sells products through its retail stores.

WSI Tech is dedicated to driving major transformation and continuous growth for Williams-Sonoma, Inc. with a hyper focus on our customer and through technology innovation. Some immediate and long-term key initiatives are:

- Building industry authority on 3D visualization and its AR/VR/MR application through our recent acquisition of Outward, Inc.

- Automating and disrupting the supply chain model using Machine Learning

- Growing and expanding mobile experiences across our eight brands

Leadership and product engineering skill sets to inspire and grow our business across the enterprise are key to delivering results in the following:

- Personalized experiences and marketing program

- Intensifying customer engagement levels with our KEY loyalty initiative

- Conversational commerce

- Cloud computing

- Robotics

We are a multi-location team with teams in San Francisco, Rocklin, Memphis, Brooklyn and international locations like Singapore and India. We are looking to add team members who have a true passion to leverage technology, learn and grow in a fast-paced agile environment. We are swiftly evolving into a culture of nimble decision making, small & empowered teams, customer testing and innovation.

About the Role

We at WSI Tech believe in building culture that is focused on outcome vs output and where we excel through experts leading other experts. This is a critical role with the responsibility of building, delivering and keeping up all of our customer experiences and platforms along with some selling solutions that directly contribute to customer experience. The responsibilities have a very large scale in terms of breadth that includes ecommerce, POS, Mobile, Voice, associate tools in stores and depth that covers from front end to backend along with core platform, machine learning, data frameworks, Analytics. The leader would be delivering these engineering for all of our brands and hence it provides a unique experience and challenge to lead a engineering function serving multiple brands.

We are looking for a leader who will make it a mission to be a customer champion and also extend that mission to all of his/her teams by focusing on all aspects of the software delivery lifecycle, improving on test automation & CI/CD and leverage. This role will partner very closely with Supply Chain Engineering and our Product /UX teams to build nimble and high performing teams focused on delivering frictionless and delightful customer experiences.

You're excited about this opportunity because you will...

* A highly accountable individual with hands-on approach to coach and lead software delivery and support teams. A problem solver who identifies patterns and solves through strategic solutions.
* Deliver software at scale with a focus on customer experience and leverage across channels.
* Drive micro services, test automation, experimentation and QE at scale.
* Build strong agile/nimble teams to deliver quality software at speed.
* Be accountable for the entire software delivery and its support and uptime.
* Build strategic engineering roadmaps based on ROI and customer value in partnership with Product/UX.
* Define technology and architecture strategy and direction for the teams.
* Drive innovations across the organization and scale it across the teams.
* Drive production stability and reliability efforts throughout the year to prepare for peak volume days and key events
* Ability to effectively manage a sizable engineering budget with an entrepreneur approach to funding projects.
* Highly attentive and responsive to communication.

Why you will love working at Williams-Sonoma, Inc.

* We're a successful, fast-growing company with an entrepreneurial vibe
* A technologically and data-driven business
* Competitive salaries and comprehensive health benefits
* We're at the forefront of tech and retail, redefining technology for the next generation
* We're passionate about our internal and external clients and live/breathe the client experience
* We get to be creative daily
* A smart, experienced leadership team that wants to do it right and is open to new ideas
* We believe in autonomy and reward taking initiative
* We have fun!


* An ideal candidate should have technology design, delivery and production support expertise for large scale Omni-channel technology teams.
* 15+ years of total technology experience with focus on architecture, delivery, QE, planning and support with increasing responsibilities and scope.

* 5+ years at a VP/SVP and above level experience in similar functions for a sizable organization and relevant scale and complexity.
* Proven track record to partner with multiple stakeholders and partners to build an innovative and collaborative engineering portfolio.

* Technical chops to understand the architecture, systems, problems, identify patterns, suggest solutions and make right decisions.
* Experience to build, evolve and coach large teams.
* Ability to prioritize, help making fast decisions and focus on delivering them.
* Coach and mentor teams for continuous improvements.
* Curiosity to learn quickly and scale it to others.
* A Bachelor's or Master's degree in computer science or related field.
* You are an agile and hands on leader who is passionate about helping transform companies by turning technology to its fully advantage.
* You have deep and broad expertise in software design & delivery with a focus on customer facing technology.

Technical Competencies required:

* Software delivery leveraging agile and lean practices at scale.
* Open source software development languages & frameworks like Java, Spring, Databases, NO SQL, Hadoop etc.
* Good understanding of Cloud , AI/ML, Robotics. AR/VR and other emerging tech.
* Ability to evaluate and productionalize solutions from vendors and emerging solutions.
* Expertise in building highly scalable and transactional customer facing applications.
* Good understanding of infrastructure, networks and security with a focus on security life cycle management and cyber security
* Experience with building CI/CD and DevOps solutions.
* Passion and expertise to build highly flexible and performant data solutions like -- Databases, catalogs, NoSQL implementations etc.
* Ecommerce and retails systems understanding with full ecosystem impact.
* This is a highly critical and visible role and will directly report to the CTO. We expect this leader to run a highly efficient engineering organization with a focus on innovation with the customers, high quality delivery and uptime.

This role is not eligible for Visa sponsorship or relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Engineer, Executive, VP, Merchandising, Cloud, Engineering, Management, Retail, Technology