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Manager, Senior Release Management

Date: Dec 3, 2018

Location: San Francisco, CA, US

Company: Williams-Sonoma Inc.

Requisition Number: SS-14027
Area of Interest: Information Technology
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


Location: San Francisco, CA

At Williams-Sonoma Technology, we reach beyond the code to lead and communicate. We're there to lend a hand anytime our brand and shared service partners need a technical guru. Whether it's helping an associate with a day-making tech fix, creating an online shopping experience that sails through with ease, taking our business into the next frontier, or finding new ways to run green, each of us is committed to creating a user experience that's as unique and rich as the products offered in our stores and online.

Position Summary

Build and manage various IT applications release and production schedules. Lead merge strategies and align cross-channel projects.

Specific Responsibilities

* Actively works to increase the maturity of Release Management within WSI by implementing new processes and tools.
* Managing the various schedules -- release, production changes, project timelines, etc.
* Providing daily metrics/status for environment and project health (Dashboards or other KPI delivery methods).
* Verifying gate completion for projects with PCI/SOX implications (checklist).
* Coordinating projects into existing test environments/maintaining environment schedules
* Building Release schedules and deployment plans to manage and implement a release.
* Active management of issues queues from opened to closed.
* Coordinating with project/application & TDS to ensure 3rd party integrations are configured & tested according to project/release schedules.
* Working with projects, engineering, and QA to define upcoming environment requirements and specifications
* Proactive communications with Business and technology leadership.
* Determining & coordinating data requirements and dependencies for upcoming projects

* Works on moderately complex projects with some guidance from more senior staff members on complex projects
* Demonstrates good judgment in selecting methods and techniques for obtaining solutions
* Networks with senior internal and external personnel in own area of expertise
* Exercises judgment within defined procedures and practices to determine appropriate action
* Works with team to identify and address issues and risks
* Timely escalation of critical issues/risks to program manager and management
* Provides recommendations to management based on qualitative analysis of the issue
* Suggests process improvements and best practices

* Identifies new areas that could be measured
* Frequently interacts with functional peers and supervisors, normally involving matters within the department, or internal customers
* Builds productive internal/external working relationships
* Interprets and exchanges moderately complex technical/professional information.
* Builds consensus, collaborates, and acknowledges contributions of team members and other support staff
* Receives general supervision on day-to-day work, detailed instructions on new projects or assignments
* Works with manager to come up with the strategy for solving problems



* Bachelors in Computer Science, Information Technology, or equivalent experience
* 5+ years of overall experience including 3+ years of build/release experience
* 2+ years of management or team lead experience
* 1-3 years of Application Release Management
* Your experience worked across an IT Enterprise (Developers, Production Support)
* 3+ years project management and prioritization required
* Continuous integration build
* Managing multiple configuration files in multiple deployment environments; managing multiple releases in multiple deployment environments
* Deploying a variety of artifacts web/enterprise applications/PL-SQL. Manage complexities of partial deployments & work with tools to handle the same
* Jenkins, OpenStack technologies such as Chef, knife, glance, etc. Perforce, SVN and the Atlassian product suite on Linux platforms
* Experience with Java & related technologies, Python JBoss, Tomcat, Apache
* Experience with SVN or other leading source control systems
* Experience networking and establishing strong relationships with leaders and peers required
* Experience in waterfall and agile project management preferred

Personal Competencies

**Global Business Acumen -- Understand the complexity of business on a global scale. Embrace cultural and individual differences with empathy. Work with the nuances of specific local cultures to make informed decisions.

**Strategic and Analytical Capability -- Ability to think globally, strategically, and objectively. Effectively translates data into actionable insights, strategies and financial plans.

**Leading Teams -- Attracts, develops and motives the talent needed for current and future business requirements. Articulates an inspiring vision for the future, establishes high-performance expectations and sets example through own behavior. Ensures alignment of individual goals with overall business objectives. Coaches team members to success and holds individuals accountable for achieving results.

**Drive for Results -- Credibility earned through delivering results. Balances urgent and effective action, commitment to excellence, taking the initiative to resolve problems and work quality. Demonstrates high initiative and provides leadership in a project-oriented environment.

**Effective Communication -- Communicates clearly and effectively with associates at all levels, board members, external partners, and customers. Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and to tailor key messages and presentation style to multiple audiences.

**Influence and Collaboration -- Build and sustains collaborative relationships at multiple levels in the company. Able to work through complex disagreements and conflict to achieve resolution. Builds trust by including others and by keeping the cross-functional teams focused on the success of the entire company.

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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