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Group Product Manager, eCommerce

Date: Jan 25, 2019

Location: San Francisco, CA, US

Company: Williams-Sonoma Inc.

Requisition Number: SS-14834
Area of Interest: Information Technology
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


Group Product Manager, eCommerce

About the Team

The International Technology team is responsible for the architecture, engineering, implementation, support, and operations of international systems portfolio of Williams Sonoma brands like Williams Sonoma, Pottery Barn, West Elm, Mark & Graham & Rejuvenation in multiple channels like e-commerce, stores, franchises and wholesale.

We currently operate company-owned retail stores in the United States, Puerto Rico, Canada, United Kingdom, and Australia and have franchise operated retail stores throughout the Middle East, Mexico, the Philippines, and South Korea. Wholesale partnerships in UK and Ireland support our UK based stores.

Our products are also available to customers through our catalogues and online worldwide.

About The Role

The International Technology Team is looking for a very talented and motivated Group Product Manager to join our fast-moving Global Product team. The product manager will be tasked with innovating, designing and facilitating the agile implementation of product features to enhance the customer experience of our Williams-Sonoma, Pottery Barn Family and West Elm customers.

Why you will love working at Williams-Sonoma, Inc.

* We're a successful, fast-growing company with an entrepreneurial vibe
* A technologically and data-driven business
* Competitive salaries and comprehensive health benefits
* We're at the forefront of tech and retail, redefining technology for the next generation
* We're passionate about our internal and external clients and live/breathe the client experience
* We get to be creative on a daily basis
* A smart, experienced leadership team that wants to do it right and is open to new ideas
* We believe in autonomy and reward taking the initiative
* We have fun!

You are excited about the role because you will...

* Work with various Business and IT eCommerce teams to facilitate and implement the eCommerce Roadmap including measuring feature effectiveness and value.
* Partner with IT project managers to lead the execution of eCommerce projects for various WSI brands
* Serve as primary liaison between Technology, Creative, UI and Business teams
* Attend project meetings and provide status reports to the business team
* Work with the Senior Management and Executive team to help define eCommerce strategy and roadmap
* Facilitate troubleshooting and resolution of daily project issues
* Develop business requirements for new eCommerce enhancements, features and functionality
* Educate Brand eCommerce teams on recommendations, guiding discussions to consensus and driving action items
* Develop high-level business requirements and detailed user stories
* Recommend and facilitate cross-concept initiatives and features
* Assists in definition and management of project scope and subsequent change requests
* Assist in the definition and implementation of new processes as they relate to new features
* Gather, track and report metrics and key performance indicators for new eCommerce features and functionality
* Educate the business team on new application and processes related to platform and feature enhancements and ensure the team is equipped and trained appropriately
* Evaluates alternative operational efficiencies and business process change
* Facilitate User Acceptance Testing
* Track and report on issues and solutions and escalates where appropriate
* Provide support to Business and IT eCommerce teams where necessary


We are excited about you because you have...

* 8+ years in product management or business analysis roles
* NetSuite SC experience is highly desirable.
* Bachelor's degree or equivalent experience.
* Experience working within Scrum or other Agile environments
* Ability to interface with business as well as IT/technical teams
* Strong interpersonal skills/team player and demonstrated the ability to work with various teams harmoniously while keeping project releases on time and on budget
* Strong drive towards execution; can-do type of person

About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier speciality retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


Once you are here, you can look forward to a wide variety of benefits. Our corporate vision--to enhance our customers' quality of life at home--extends to the lives of our associates. To that end, we offer an extensive benefits package designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:

* A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
* A 401(k) plan and other investment opportunities
* Paid vacations, holidays and other time-off programs
* Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program
* Tax-free commuter benefits
* A wellness program that supports your physical, financial and emotional health
* In-person and online learning opportunities through WSI University, LearnIt and AcademyX
* Cross-brand and cross-function career opportunities
* Quarterly sample sales
* A business casual work environment
* A bike share program
* Time off to volunteer
* Matching donations to qualifying nonprofit organizations
* Company-sponsored walks and runs
* Discounts on nearby gyms and other local businesses

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.


Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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