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Director of Project Management, E-Commerce & Marketing

Date: Dec 2, 2017

Location: San Francisco, CA, US

Company: Williams-Sonoma Inc.

Requisition Number: SS-11310
Area of Interest: Information Technology
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


About the Team

You will be a key part of the enterprise PMO and work closely with joint Marketing + ecommerce Technology team that is responsible for conceptualizing, designing and implementing the customer experience and marketing data innovations that drive Williams-Sonoma Inc.'s industry leading digital business. You'll be working with amazing peers, cutting edge technologies and deep resources to help push the boundaries of digital innovation. To learn more about our team, our values and our culture please check out our team site.

About the Role

This critical Director of Project management PMO will be focused on a number of key areas for WSI digital -- Personalization, SEO, Testing, Mobile, Site Optimization and other cross brand cross channel initiatives etc. You'll lead from the front, inspiring and supporting our project management team as they work closely with their technology peers and business partners to bring some highly valuable and complex projects to production. These team runs predominantly on Scrum methodology. You will lead, manage, coach, and mentor project managers / scrum masters as well as establish, adopt, and enhance processes, practices, tools and standards required to run a highly effective and agile project delivery organization.

Duties and Responsibilities

Hire, train, lead, motivate, coach, and manage a high-performing team of project managers/ scrum masters/ scrum coaches.

* Be the Agile evangelist in the organization leading the agile transformation especially in the non-ecommerce areas.
* Oversee, track and control project finances and maximize financial efficiency.
* Support resource managers as they strive to optimize overall resource planning and utilization across multiple projects and teams.
* Ensure consistency of project management best practices
* Work with project team to achieve high levels of business partner satisfaction
* Contribute and help establish, adopt, and enhance effective processes, practices, tools, and standards set up by the enterprise PMO functions
* Track and report on key project management metrics related to business impact, utilization, throughput, effort, quality and risk
* Coach, advise and drive the adoption of project tools, processes and methodologies to assure that projects are able to achieve a successful outcome
* Ensure project managers are adequately evaluating probability and impact of risk, develop and implement quality and risk management plans for minimizing impact on project/program objectives and deliverables, and effectively manage project/program budget towards expected ROI goals
* Leads project reviews for key projects
* Contribute to roadmap planning efforts through project plan, work estimates, and schedule development for proposals along with providing project management content for RFP responses

We think you should be excited about this opportunity because you will...

* Work on initiatives of incredible opportunity and scale.
* Be right in the middle of the action. E-Commerce & Marketing is at the core of WSI's growth (51%+ of company sales) and will continue to be a competitive advantage that fuels our success.
* Directly see how your leadership ability, ideas and efforts positively impact the experience of our customers and growth of our business.
* Work in a truly process and data-driven environment. We practice what we preach.
* Work at the pace and excitement of a start-up with the resources of a $5 billion company.
* Be treated like an entrepreneur and expected to bring innovative ideas to the table and execute them to completion.
* Work with a world-class product & Engineering team with a history of success and reputation for excellence.

Why you will love working at Williams-Sonoma, Inc.

* We're a successful, fast-growing company with a entrepreneurial vibe
* A technologically and data-driven business
* Competitive salaries and comprehensive health benefits
* We're at the forefront of tech and retail, redefining technology for the next generation
* We're passionate about our internal and external clients and live/breathe the client experience
* We get to be creative on a daily basis
* A smart, experienced leadership team that wants to do it right and is open to new ideas
* We get a killer discount on our amazing products
* We believe in autonomy and reward taking initiative
* We have fun!


We're excited about you because...

* 10+ years of relevant experience in technology organizations
* Master level skills in working within Scrum or other Agile environments
* You have experience in multi-channel retail or e-commerce.
* Ability to interface with business as well as IT/technical teams
* Strong interpersonal skills/team player and demonstrated ability to work with various teams harmoniously while keeping project releases on time and on budget
* Strong drive towards execution; can-do type of person
* Knowledge of web site development technology and project management as a discipline
* eCommerce or comparable experience is a must.
* You have stellar communication skills and an uncanny ability to lead and influence others.
* You care about the quality of your work and that is evident in all that you do.
* You have a Bachelor's degree, Scrum certification or more. An equivalent combination of related education, training and experience will be considered -- we care more about your work experience than what you did in college.

About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Employment/promotion to this role will be contingent on successful completion of a background check.


Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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