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Data Analyst, Marketing Ops

Date: Jan 11, 2019

Location: San Francisco, CA, US

Company: Williams-Sonoma Inc.

Requisition Number: SS-14773
Area of Interest: Marketing
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


About the Team:

You will be a key part of the joint Marketing+Technology team that is responsible for conceptualizing, designing and implementing the customer experience and marketing data innovations that drive Williams-Sonoma Inc.'s industry leading digital business. You'll be working with amazing peers, cutting edge technologies and deep resources to help push the boundaries of multi-channel retail innovation. Don't know whether you are a technologist or a marketer? Then you're a perfect fit for our team -- we're both!

About the Role:

Work with the Customer Information Management and Brand teams to execute catalog and other direct-to-consumer, data-driven marketing programs, including targeted audience segment selection and file creation, campaign set-up, testing, and deployment.

You're excited about this opportunity because you will...

* Manage WSI's overall catalog production process by overseeing and troubleshooting campaign set-up, maintaining and streamlining the production schedule, and executing campaign selections
* Monitor, update, and publish the production schedule by keeping track of all upcoming due dates on the schedule and making sure all deliverables are on time
* Use ETL Tools/SQL/Partner Tools to create the targeted audience segments and files for each campaign according to the brands' specifications
* Manage pre-campaign planning between the Brand and Customer Information Management teams
* Deliver accurate and timely list pulls for other digital marketing programs, including social media, display advertising, SEM, and more
* Juggle multiple targeted audience segments and files at once by optimizing time management, planning, and organization
* Translate business requests into database queries, using SQL to deliver counts and reports that help others within the company gain a better understanding of our customers
* Analyze multiple data sources and databases to diagnose, troubleshoot, and improve various data issues
* Research and understand data sources, meaning and importance
* Perform and review daily data loading to and exporting from the Marketing customer database
* Monitor the quality of data processes by building reports and performing checks of inputs and outputs
* Manage invoice coding and tracking, prepare budget reconciliation quarterly summaries, and assemble next year's budget recommendations
* Identify system/business process failures and dynamically develop short-term work-arounds and long-term solutions.
* Use intellectual creativity to solve system and business problems or improve inefficiencies

Why you will love working at Williams-Sonoma, Inc.

* We're a successful, fast-growing company with an entrepreneurial vibe
* A technologically and data-driven business
* Competitive salaries and comprehensive health benefits
* We're at the forefront of tech and retail, redefining technology for the next generation
* We're passionate about our internal and external clients and live/breathe the client experience
* We get to be creative on a daily basis
* A smart, experienced leadership team that wants to do it right and is open to new ideas
* We believe in autonomy and reward taking initiative
* We have fun!


We're excited about you because you have...

* Bachelor's Degree, preferably in STEM major
* Excellent analytical skills
* Technical skills and experience
* Microsoft Office, especially Excel formula and Pivot table experience
* At least 1 year experience with SQL
* Motivation and aptitude for learning new skills quickly
* Desire to work on both technical and non-technical projects
* Ability to manage many different kinds of work
* Excellent organizational, planning, and prioritization skills
* Excellent written and verbal communication skills
* Ability to optimize time management in order to meet all deadlines
* Enjoying working in a team environment
* Flexibility and willingness to help others whenever possible
* Experience with marketing campaign management and related tools, such as Unica/Epiphany a plus
* Experience with Unix, Ab Initio or Informatica ETL is a plus

About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.


Once you are here, you can look forward to a wide variety of benefits. Our corporate vision--to enhance our customers' quality of life at home--extends to the lives of our associates. To that end, we offer an extensive benefits package designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:

* A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
* A 401(k) plan and other investment opportunities
* Paid vacations, holidays and other time-off programs
* Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program
* Tax-free commuter benefits
* A wellness program that supports your physical, financial and emotional health
* In-person and online learning opportunities through WSI University, LearnIt and AcademyX
* Cross-brand and cross-function career opportunities
* Quarterly sample sales
* A business casual work environment
* A bike share program
* Time off to volunteer
* Matching donations to qualifying nonprofit organizations
* Company-sponsored walks and runs
* Healthy, organic options in the cafeteria and an awesome salad bar
* Discounts on nearby gyms and other local businesses

This role is not eligible for Visa sponsorship or relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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