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Manager Product Testing and Compliance

Date: May 4, 2019

Location: Richmond, CA, US

Company: Williams-Sonoma Inc.

Requisition Number: SS-13634
Area of Interest: Quality Assurance - Sourcing
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Responsible for providing consumer product safety and reliability engineering/quality expertise and product safety consultation to all WSI brands.


Product Development:

* Perform safety/reliability product review for all assigned brands, assuring complete coverage: clearly communicate and document all concerns and potential problems.
* Review Product packaging for language content /safety and regulatory issues.
* Provide disposition of testing results and communicate same to affected parties clearly and in a timely manner (under normal circumstances, within 48 hours).
* Notify merchants and vendors of upcoming significant regulatory changes or product protocol revisions.

Process Management:

* Track testing of assigned products, assuring that no negative schedule or cost impact is created by test delays attributable to QA or partner laboratories.
* Communicate with testing laboratories and suppliers to insure clarity and understanding of test requirements and insure appropriate testing is performed.
* Maintain and update WSI Technical Product specifications, as required (Product Guidelines, Test Protocol, etc.)
* Insure effective utilization of department resources (temporary employees, etc.)
* Manage subordinates in clerical and technical teams.
* Working with management, develop and maintain department SOP's and technical data bases.

Business Partnerships:

* Maintain effective work relationships by partnering with assigned brands and franchise buying groups/product managers worldwide to ensure a high quality and safe product is delivered within cost and on time.
* Act as a technical resource and safety consultant to WSI Buying Groups & franchises regarding appropriate statutory, regulatory, and WSI product safety requirements for specific types of merchandise.
* Provide education both internal and external as needed on product safety regulations and trends in regulations, and standards for the global marketplace.
* Provide vendor training on Internal Processes as well as Technical, Regulations and Standards.


* Bachelor's degree, preferably in Engineering.
* Strong understanding of Furniture Safetey standards and BIFMA requirements
* Product Safety and reliability experience, including international
* Strong understanding of product performance requirements
* Strong computer skills in MS Word, Excel

Personal Competencies

Global Business Acumen -- Understand the complexity of business on a global scale. Embrace cultural and individual differences with empathy. Work with the nuances of specific local cultures to make informed decisions.

Strategic and Analytical Capability -- Ability to think globally, strategically, and objectively. Effectively translates data into actionable insights, strategies and financial plans.

Leading Teams -- Attracts, develops and motives the talent needed for current and future business requirements. Articulates an inspiring vision for the future, establishes high performance expectations and sets example through own behavior. Ensures alignment of individual goals with overall business objectives. Coaches team members to success and holds individuals accountable for achieving results.

Drive for Results -- Credibility earned through delivering results. Balances urgent and effective action, commitment to excellence, taking initiative to resolve problems and work quality. Demonstrates high initiative and provides leadership in a project-oriented environment.

Effective Communication -- Communicates clearly and effectively with associates at all levels, board members, external partners and customers. Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and to tailor key messages and presentation style to multiple audiences.

Influence and Collaboration -- Builds and sustains collaborative relationships at multiple levels in the company. Able to work through complex disagreements and conflict to achieve resolution. Builds trust by including others and by keeping the cross-functional teams focused on the success of the entire company.

This position is not eligible for visa sponsorship.

Williams-Sonoma Inc. is an Equal Opportunity Employer

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Engineer, Temporary, Clerical, Manager, QA, Engineering, Contract, Administrative, Management, Quality