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Principal Product Manager, Digital, West Elm

Date: Jul 26, 2019

Location: New York, NY, US

Company: Williams-Sonoma Inc.

Requisition Number: SS-16093
Area of Interest: Information Technology
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


Principal Product Manager, West Elm

We are looking for an experienced Product Manager to join our growing Digital Product Management team in Brooklyn, New York (DUMBO).

About the Role

You will be a key member of the Product Management team that is responsible for conceptualizing, designing and delivering the online customer experience and marketing data innovations that drive Williams-Sonoma Inc.'s industry leading digital business.

In this role, you will work closely with our West Elm brand to shape the product strategy and drive delivery for a range of digital experiences and capabilities. You will work closely with amazing peers, progressive technologies, passionate brand partners, and deep resources to help push the boundaries of digital innovation.

The right candidate understands what it means to build great experiences for our customers and better tools for our associates. The candidate will have a robust technical foundation with eCommerce and marketing technology, a strong sense of ownership, and excellent communication style across different audiences.


* Work closely with Brand partners and Product peers to define a product roadmap that delivers value to our customers in the context of West Elm brand-specific strategies.
* Research market and industry trends and perform competitor product analysis.
* Clearly identify and measure KPIs for your areas of responsibility. Develop measurement strategies using analytics and testing tools to drive ongoing optimization.
* Lead the definition, prioritization and scoping of initiatives that align with the strategic goals of West Elm.
* Serve as a liaison between Business and Technology teams to ensure digital solutions meet expectations and provide customer value.
* Collaborate with Technology partners to drive execution and iterative delivery of initiatives.
* Craft business requirements and user stories and support our architecture and engineering teams through solution design, development and testing phases of delivery.
* Support cross-functional teams by answering questions, making recommendations, providing training and supporting integration testing.
* Socialize a clear view of priorities and progress against product roadmap with business partners and senior leadership.
* Perform other duties as required.

We believe this is an exciting opportunity, working on initiatives of significant opportunity and scale. You'll be in the middle of the action - eCommerce and Marketing is at the core of WSI's growth (55% of company sales) and will continue to fuel our success.

We have an outstanding product team with a history of success and a great reputation within our company. We get to work closely with great brands and tackle interesting problems with technology. And we have a smart, experienced leadership team that wants to do it right and is open to new ideas.

Of course, we pay a competitive salary with a comprehensive benefits package. And we get an awesome discount on products from all our brands.


Requirements and qualifications

We're excited about you because...

* You have five or more years of Product Management experience in technology organizations. We welcome people with diverse experiences but it is important that you identify as a product person.
* You have a proven ability to understand and discuss technical concepts, manage trade-offs and evaluate new ideas with partners across the organization.
* You have stellar communication skills and an uncanny ability to lead and influence others.
* Ideally, you have experience in multi-channel retail or eCommerce.
* You have a point-of-view about how technology teams should engage to iteratively deliver value for the customer (ideally with Lean or Agile principles).
* Quality is important to you and that is evident in all that you do.
* You have strong analytical abilities and interest to use data and metrics to back up recommendations and drive actions.
* You have a strong drive towards execution; you're a can-do type of person and willing to roll up your sleeves to get the job done.
* You have strong social skills and shown ability to work with different teams harmoniously.
* You have a Bachelor's degree or more in Business, Marketing, Computer Science or Engineering. An equivalent combination of related education, training and experience will be considered -- we care more about your work experience than what you did in college.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

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