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Director, Business Sales & Operations, Business to Business

Date: Jul 25, 2019

Location: New York, NY, US

Company: Williams-Sonoma Inc.

Requisition Number: SS-15591
Area of Interest: Business Sales - Development
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


About the Team

You will be a part of the newly launched Williams Sonoma Inc Business to Business division, a key growth initiative for the WSI portfolio of brands.

About the Role

The Director, Sales Operations will work directly with our range of cross functional partners to ensure a best in class experience throughout the entire sales process. This role will also play an active part in supporting the Account Executive team in the development of their large sale pipeline and working with the cross functional teams to remove obstacles standing in the way of business growth and unlocking sales opportunities. The position will be an advocate for WSI Business to Business whose primary objective will be to streamline and implement processes to facilitate business growth and an elevated level of service. This position reports directly to the Vice President, of Business to Business.

You're excited about this opportunity because you will...

* Partner with cross functional subject matter experts to evaluate existing processes, identify roadblocks to the growth and service of the B2B business, create and execute action plans to overcome these challenges.
* Partner with our LVCC and Portland service teams to drive towards an SLA of under 12 hours. Direct leadership responsibilities of the Portland Service team and close partnership with the LVCC service team.
* Collaborate with the Store Operations teams in each brand to support the retail teams in unlocking the Trade and small B2B opportunities in the field.
* Work closely with our cross functional teams (inventory, sourcing, logistics, supply chain) on large project planning and execution.
* Facilitate program updates/changes as needed with the ecommerce and other cross functional teams.
* Participate in conceptualizing system and technology enhancements to optimize the effectiveness and scalability of processes supporting the overall Business to Business team. Assist in specifying requirements and test cases, providing key insights and direction for a streamlined end to end experience.
* Responsible for the overall Sales Operations and Project Management for B2B businesses, proactively supporting the sales team to drive efficiencies, monitoring for consistent and productive use of Salesforce CRM, providing targeted/actionable reporting, and offering insights for management to leverage in strategic initiatives to grow the business.
* Deliver relevant training/onboarding support of new hires.
* Develop and distribute reports, operational policies, and procedural documents to the teams that help streamline department workflow, improve efficiencies, enhance business productivity, and grow the business.
* Proactively contribute to all operational initiatives supporting B2B to build strong cross functional partnerships and infrastructure required to meet industry standards and make WSI a leader in this market.
* Have ownership over Trade show logistics and large sale/customer facing event facilitation.
* Work closely with our finance and service teams on developing a terms/AR program -- business needs along with process, system, and client considerations.

Why you will love working at Williams-Sonoma, Inc.

* We're a successful, fast-growing company with an entrepreneurial vibe
* A technologically and data-driven business
* Competitive salaries and comprehensive health benefits
* We're at the forefront of tech and retail, redefining technology for the next generation
* We're passionate about our internal and external clients and live/breathe the client experience
* We get to be creative on a daily basis
* A smart, experienced leadership team that wants to do it right and is open to new ideas
* We believe in autonomy and reward taking initiative

We have fun


We're excited about you because you...

* Have a minimum of 7+ years of sales operations or project management experience, Contract Furniture/Hospitality industry preferred
* Have a proven track record of strategic operational excellence in process development
* Have prior Salesforce experience (strongly preferred)
* Are able to effectively manage concurrent and competing priorities in a fast-paced environment.
* Have advanced problem-solving skills
* Demonstrate strong organizational skills with exceptional attention to detail
* Have prior experience in business to business sales and / or retail (preferred)
* Strong verbal and written communication skills with demonstrated ability to communicate effectively with a variety of internal and external customers/clients/business partners and build strong relationships
* Are proficient in Microsoft Office, advanced Excel user
* Have a Bachelor's degree (preferred)

About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. In 2017, we acquired Outward, Inc., a 3-D imaging and augmented reality platform for the home furnishings and décor industry. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.


Once you are here, you can look forward to a wide variety of benefits. Our corporate vision--to enhance our customers' quality of life at home--extends to the lives of our associates. To that end, we offer an extensive benefits package designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:

* A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
* A 401(k) plan and other investment opportunities
* Paid vacations, holidays and other time-off programs
* Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program
* Tax-free commuter benefits
* A wellness program that supports your physical, financial and emotional health
* In-person and online learning opportunities through WSI University, LearnIt and AcademyX
* Cross-brand and cross-function career opportunities
* Quarterly sample sales
* A business casual work environment
* A bike share program
* Time off to volunteer
* Matching donations to qualifying nonprofit organizations
* Company-sponsored walks and runs
* Healthy, organic options in the cafeteria and an awesome salad bar
* Discounts on nearby gyms and other local businesses

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

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