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e-Commerce Manager - West Elm, Global

Date: Jun 28, 2019

Location: Brooklyn, NY, US

Company: Williams-Sonoma Inc.

Requisition Number: SS-15367
Area of Interest: E-Commerce
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


Williams-Sonoma includes the premium furnishing and homewares brands of West Elm, Pottery Barn, Pottery Barn Kids and Williams-Sonoma and is seeking a dynamic, customer focused, results-driven individual to join the team as an e-Commerce Manager.


The e-Commerce Manager manages the brand website + digital marketing to meet revenue and conversion goals. The e-Commerce Manager owns the online brand experience and partners with cross-functional teams to execute brand strategy and achieve financial goals. The e-Commerce Manager is responsible for site operations, long and short term strategy, planning and implementation.


* Develop website merchandise strategies to achieve sales and gross margin goals with Global Merchants.
* Daily site maintenance -- work with all pertinent parties to establish site stability, site changes, problem trouble shooting, escalation and resolution.
* Provide daily, weekly, monthly ecommerce reporting.
* Own the email marketing strategy, coordinate eDM creative development, coding and deployment.
* Work with e-marketing team to optimize sales and profitability of affiliate, search and other partner channels
* Partner with Brand Marketing and Social Media team to identify, develop and execute initiatives to drive brand awareness, acquisition and positive customer sentiment.
* Drive strategic change by identifying potential business opportunities relating to e-Commerce.
* Partner with IT to ensure optimal site performance, develop new initiatives and drive online excellence.
* Be an advocate for the market, demonstrating a local understanding by localizing and interpreting our brand strategies for optimal performance.
* Foster collaborative relationships with other team members, corporate partners in the US and Singapore and with other merchants and partners around the world.


* Collaborate on the development of the annual strategy and financial plans.
* 5 years experience working in e-Commerce, in a complex, matrix structured organization
* Previous experience working for a lifestyle retail brand would be highly desirable.
* Demonstrated experience managing EDM programs.
* Extensive web analytics skills, with demonstrated proficiency in Google Analytics
* Strong business acumen and financial proficiency, analytical and business planning skills
* Proven ability to interface with business as well as technical teams.
* Strong interpersonal skills and demonstrated ability to work with global teams harmoniously in a fast-paced business environment.
* Demonstrated knowledge of website technology and development
* Strong project management skills.
* Ability to operate at both a strategic and tactical execution level.
* Excellent communication skills -- verbal and written.
* University qualifications in Commerce, or a related field would be very highly regarded
* Home furnishings and interior design knowledge preferred, but not required

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).


Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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