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Analyst, CRM - West Elm

Date: Aug 4, 2019

Location: San Francisco, CA, US

Company: Williams-Sonoma Inc.

Requisition Number: WE-15224
Area of Interest: Marketing
Organization: Corporate
Brand/Division: West Elm
Position Type: Full-time


About the Team

You will be part of the Customer Relationship Marketing team responsible for managing and optimizing the advertising investment across all marketing channels. Our job is also to ensure we are innovating and executing marketing campaigns across programs and channels that drive new customer acquisition as well as increased mindshare and wallet share with our existing customer base. You will ensure our marketing investments are delivering against core KPI's and that your marketing campaigns are aligned with the west elm brand's key initiatives and growth strategies.

About the Role

The Analyst will support the Sr. Marketing Manager and Sr. Analyst to help drive brand sales and optimize the marketing investment across our print, digital and email channels. They will contribute to the planning, execution, and analysis of direct and performance marketing strategies with the goal to acquire new, retain existing and reactivate customers. The candidate will help facilitate and support key brand initiatives with cross-functional partners including but not limited to New Mover program, College Marketing, retail marketing programs (new store openings, focus stores), and customer segmentation. Key responsibilities also include ideating and executing testing and optimization of campaign performance and scaling successful campaigns. They will test content and marketing messaging, report on KPI's and help the Manager and Sr. Analyst with annual and monthly budgeting. A successful candidate will have some experience in performance marketing, possess an analytical mindset and be highly detail-oriented. Great excel skills and the ability to manage a budget (tracking and reconciling) are highly important attributes. They should be able to be flexible and thrive in a fast paced, multi-channel retail environment.

You're excited about this opportunity because you will...

* Help your team/Manager to optimize to and report on KPI's (e.g. sales, customer growth) for all print, digital and some email marketing programs
* Support team in the oversight of the online and print marketing budgets, make recommendations for reallocation and/or investment based on individual program performance and brand goals
* Develop a deep understanding of west elm's identity including product, editorial and marketing initiatives to be more successful in role
* Participate in developing profitable catalog and print circulation strategies that balance trade-off of pages, reach, frequency and format
* Work alongside subject matter experts to identify new partnerships as well as opportunities for optimizing existing partnerships where appropriate based on brand strategies and initiatives
* Coordinate store opening/closing marketing plans; assist with project management function across eMail, digital, Customer Analytics, Store Ops, etc.
* Support team in creating and executing multi-vehicle/channel & life stage programs including (but not limited to) New Mover, college
* Work alongside team to develop customer growth plans including new customer acquisition, lapsed customer reactivation and existing customer retention
* Use data to identify, target and deliver relevant messaging to key strategic customer segments
* Execute against rolling 12-month test plan to continually fuel a pipeline of new tactics; make recommendations for new tests based on learnings
* Support measurement and analysis on the effectiveness and efficiency of existing programs, applying insights to the evaluation of new opportunities based on program KPI's
* Partner with Customer Analytics to measure incrementality of all marketing programs, continually improving the efficiency of our investment
* Collaborate with key brand stakeholders to analyze creative development process for marketing assets, for both new programs and refreshes of existing ones; follow up with the same stakeholders with results on prior campaigns
* Participate in management of key vendors: printers, Belardi, Imagitas, Experian, Abacus, etc.
* Bring opportunistic sales driving ideas to the Manager and brand partners
* React to business trends in the fast-paced retail environment and make necessary adjustments
* Collaborate across brands with your peer set to help accelerate best practices and winning marketing strategies

Why you will love working at Williams-Sonoma, Inc.

* We're a successful, fast-growing company with an entrepreneurial vibe
* A technologically and data-driven business
* Competitive salaries, and comprehensive health benefits
* We're at the forefront of tech and retail, redefining technology for the next generation
* We're passionate about our internal and external clients and live/breathe the client experience
* We get to be creative daily
* A smart, experienced leadership team that wants to do it right and is open to new ideas
* We believe in autonomy and reward taking initiative
* We have fun!


We're excited about you because you have...

* Minimum of 2-4 years' experience in print or online marketing, or retail marketing,
* Proven track record in managing a budget to ROI goals
* Analytical, proactive, problem-solver with insatiable curiosity
* Strategic and analytical thinker; ability to evaluate alternatives and develop effective solutions
* Ability to build effective relationships within team & with cross functional partners & vendors
* Ability to prioritize and work on multiple projects in a deadline driven environment; able to deal with ambiguity in a fast-paced business
* Able to see trends and to extract actionable insights from data to drive results
* Strong organization and interpersonal skills; must have excellent communication & presentation skills; highly resourceful and able to work independently
* Strong Excel spreadsheet proficiency
* Strong written and oral communication skills

About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.


Once you are here, you can look forward to a wide variety of benefits. Our corporate vision--to enhance our customers' quality of life at home--extends to the lives of our associates. To that end, we offer an extensive benefits package designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:

* A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
* A 401(k) plan and other investment opportunities
* Paid vacations, holidays and other time-off programs
* Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program
* Tax-free commuter benefits
* A wellness program that supports your physical, financial and emotional health
* In-person and online learning opportunities through WSI University, LearnIt and AcademyX
* Cross-brand and cross-function career opportunities
* Quarterly sample sales
* A business casual work environment
* A bike share program
* Time off to volunteer
* Matching donations to qualifying nonprofit organizations
* Company-sponsored walks and runs
* Healthy, organic options in the cafeteria and an awesome salad bar
* Discounts on nearby gyms and other local businesses

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.


Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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