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Date: Oct 30, 2018

Location: Grand Rapids, MI, US

Company: Williams-Sonoma Inc.

Requisition Number: WE-9470
Area of Interest: Administration
Organization: Corporate
Brand/Division: West Elm
Position Type: Full-time

JOB DESCRIPTION

DUTIES & RESPONSIBILITIES:

The Call Center Service Representative is an entry level position responsible for professionally responding to telephone inquiries from WSI partners & Vendors.

* Build and maintain relationships with WSI cross functional teams / Vendors
* Facilitate/participate in project meetings
* Identify service trends and notify appropriate partners
* Analyze problems, determine approach and prepare reports/recommendations
* Develop process flows and document existing processes to identify areas of opportunity to increase process effectiveness
* Develop business relationship to meet or exceed sales and return objectives
* Complete other duties as assigned

REQUIREMENTS AND QUALIFICATIONS

SKILLS/KNOWLEDGE:

* Excellent verbal and written communication skills
* Technical skills required: Microsoft Office Suite, TPM, AS400
* Ability to multi-task in fast-paced environment
* Works well in a close knit team environment and will take the initiative to help the team reach their goals
* Salesforce knowledge preferred

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.


Nearest Major Market: Grand Rapids

Job Segment: Customer Service Representative, Mid-Range, Call Center Representative, Call Center, Customer Service, Technology, Entry Level