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Project Manager, Digital Creative Services - West Elm

Date: Jul 29, 2019

Location: Brooklyn, NY, US

Company: Williams-Sonoma Inc.

Requisition Number: WE-16293
Area of Interest: Creative Services
Organization: Corporate
Brand/Division: West Elm
Position Type: Full-time


Project Manager, Digital Creative Services

Who we are:
Born in Brooklyn in 2002, West Elm is a global design company dedicated to transforming people's lives and spaces through creativity, style, and purpose. We create unique, modern and affordable home decor and curate a global selection of local, ethically-sourced and Fair-Trade Certified products, available online and in our 100+ stores worldwide.

Our home base is nestled down under the Manhattan Bridge in the DUMBO neighborhood of Brooklyn, NY, right above our flagship store. We are a dynamic, fast-paced brand with an exciting growth strategy. We value imagination, diversity and giving people the opportunity to explore, grow and shape our future. We look for innovative, smart and hard-working individuals who enjoy creative thinking and ingenuity. Help us carry out our mission of being a source of inspiration to our customers, creating a global community and tirelessly seeking ways to evolve our brand.

West Elm is looking for a Digital Creative Project Manager on the creative project management team with expertise in planning and management of design, copy and marketing workflows for website, advertising, and other digital initiatives. The Project Manager will organize the day-to-day activities of the Digital Creative Department's digital asset creation and partner with channel owners to ensure seamless implementation.

To succeed in this highly cross functional role, this individual must possess strong communication, leadership and collaboration skills to build partnerships around strategic direction, execution and operational synergies. This position requires solid knowledge of the creative development process as well as working knowledge of technical handoffs.


* Provide end to end creative project management for all digital assets including brief intake, resourcing, scheduling, and tracking
* Establish and manage detailed and realistic project plans, ensuring on time and accurate delivery for seamless implementation
* Manages multiple projects and schedules at a time, shifting priorities and timelines as needed
* Acts as primary contact between creative and cross-functional teams to follow up on deliverables and objectives are clear and actionable
* Partner with other project managers to coordinate timelines, ensuring flawless cross-channel execution
* Proactively identify projects for any potential risks/road blocks and strategically propose solutions
* Develop day to day workload plan for the digital creative teams
* Regularly communicate and present project schedules, statuses and mitigation plans to various team members ranging from junior to senior leadership
* Identify opportunities for increased collaboration and operational improvement
* Audit current tooling and processes; streamline for efficiency
* Effectively transcribe, lead and organize meetings that consist of multiple disciplines and levels to ensure next steps are agreed on and meeting goals are met
* Facilitate stakeholder creative reviews and navigate towards the best and most balanced solution that satisfies a select number of stakeholders
* Ensure projects are routed for proper approval and all sign-offs are confirmed and recorded



* 4+ years of experience as a creative project manager
* Familiarity with digital marketing assets including email, social, video, print + site assets
* Experience establishing plans and timelines
* Proficiency in project management tools such as Basecamp + Opal
* Excellent communication, collaboration + organizational skills
* Ability to learn, react and adapt in a fast-paced environment
* Passion for improving and refining processes


We offer an extensive benefits package designed to help you grow, personally and professionally, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:

* Competitive benefits, including medical, dental and vision insurance; tax-free spending accounts; same-sex domestic partner benefits; commuter benefits; and more
* A 401(k) plan and other investment opportunities
* Paid vacations, holidays and other time-off programs
* A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
* Cross-brand and cross-function career opportunities
* Discounts on nearby gyms and other local businesses

This position is not eligible for visa sponsorship.

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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