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Manager, E-Commerce Post Production - West Elm

Date: Nov 23, 2018

Location: Brooklyn, NY, US

Company: Williams-Sonoma Inc.

Requisition Number: WE-14453
Area of Interest: Creative Services
Organization: Corporate
Brand/Division: West Elm
Position Type: Full-time


Manager, E-Commerce Post Production

Who we are:
Born in Brooklyn. At home in the world. west elm has been helping customers express their personal style at home since the launch of our first catalog in 2002. Our home base is nestled down under the Manhattan Bridge in the DUMBO neighborhood of Brooklyn, NY, right above our flagship store. We are a dynamic, fast-paced brand with an exciting growth strategy. We value imagination, diversity and giving people the opportunity to explore, grow and shape our future. We look for innovative, smart and hard-working individuals who enjoy creative thinking and ingenuity. Help us carry out our mission of being a source of inspiration to our customers, creating a global community and tirelessly seeking ways to evolve our brand.

The Manager, E-Commerce Post Production has oversight over all of our e-commerce images, videos and 3D assets. He/She will make sure all assets adhere to the brands' style guide and are uploaded/tested to the CMS in a timely fashion. This role will work with cross-functional teams to continuously drive operational excellence and a superior online experience. This position reports directly to the Senior Production Manager.

Essential Responsibilities

* Manage all production timelines and processes required to launch product, including assigning lifestyle, silo imagery, videos, 3D drapes, 360 product views, monograming experiences to product pages.
* Oversee the preparation of import sheets in Excel to upload product and SKU level imagery into CMS.
* Fully test/QA all seasonal product launches and weekly site updates -- prioritizing any issues found to be fixed and subsequently validated.
* Regularly communicate with all cross-functional partners, including Photo, Buyers, E-Commerce Merchants, Site Management, etc, to keep them abreast of product imagery status, recommendations, challenges, etc.
* Manage a team of web production coordinators -- serving as a mentor to develop technical skills and empower team to truly own their assortments and its related processes.
* Serve as primary liaison with vendors to oversee timelines and processes.
* Assist with retouching images as needed.
* Partner w/ color manager to organize assets on servers and DAM.
* Leverage understanding of industry standards and the latest in imaging technologies to assist in proposing system or site enhancements (CMS upgrades, Product Page/Category Redesigns, etc), and/or changes in workflow in order to maximize quality and increase efficiency, and ultimately improve customer site experience.
* Assist in preparing RFPs when needed.


Requirements and Qualifications

* Bachelor's degree in Web Design, Communications, Graphic Arts or equivalent required.

* At least 4-6 years in web production role.
* Strong knowledge of asset and content management systems is a must.
* Proficient in MS Office, especially Excel.
* Strong project management skills.
* Process management guru -- ability to streamline and optimize processes to maximize efficiency while still ensuring quality output.
* Must be a Photoshop pro.
* Excellent communication skills is a must, including the ability to breakdown complex concepts, and interface with executive leadership.
* Ability to lead projects effectively and with minimal supervision and a keen attention to detail.
* Ability to adapt and respond with a sense of urgency in a fast paced and evolving working environment.
* Leadership skills and team spirit.

This position is not eligible for visa sponsorship.
Williams-Sonoma Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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