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Director, Digital Product Management - West Elm

Date: Nov 21, 2017

Location: Brooklyn, NY, US

Company: Williams-Sonoma Inc.

Requisition Number: WE-11869
Area of Interest: Strategy / Planning
Organization: Corporate
Brand/Division: West Elm
Position Type: Full-time


Director, Digital Product Management - West Elm

Born in Brooklyn. At home in the world. west elm has been helping customers express their personal style at home since the launch of our first catalog in 2002. Our home base is nestled down under the Manhattan Bridge in the DUMBO neighborhood of Brooklyn, NY, right above our flagship store. We are a dynamic, fast-paced brand with an exciting growth strategy. We value imagination, diversity and giving people the opportunity to explore, grow and shape our future. We look for innovative, smart and hard-working individuals who enjoy creative thinking and ingenuity. Help us carry out our mission of being a source of inspiration to our customers, creating a global community and tirelessly seeking ways to evolve our brand.

The West Elm digital product team works to progress the overall brand and customer experience through the application of new technologies and progressive digital thinking. We provide leadership, knowledge, and an expertise of the current digital landscape to the entire brand in an effort to solve challenging business problems, identify new revenue-driving digital opportunities and move the brand forward from a digital perspective.

Our team acts to bring our best ideas and tests to light in a production environment to be utilized by our customers or internal partners.

The successful candidate for this role will impact west elm through technical and digital product leadership and be a vital bridge between the greater technical team in San Francisco and the west elm business and technical teams that reside in Brooklyn. This role brings value to the brand by providing an internal forward thinking resource that can help us stay motivated and bring amazing digital products to life.

The Director of Product Management at West Elm maximizes the effectiveness of product teams and increases their ability to efficiently and consistently ship high quality, high impact features. This person leverages their technical capabilities as well as strategic thinking, leadership, and communication skills to consistently deliver a wide range of critical activities in concert with other groups in the organization.

Essential Functions:
* Strategic and tactical leadership of the product/software dev/product management organization, including release management, agile workflow standardization, technical project management, and business analysis
* Work closely with colleagues, especially WSI Technical Architects, the VP Innovation and Brand Technology teams.
* Implement and/or utilize best practices and standardized processes, including evolutionary delivery cycles
* Communicate effectively with executive leaders
* Collaborate with management across functions to ensure customer and company success
* Manage department operations to budget and financial targets
* Hire, train, develop, coach and appraise cross functional teams charged with building product features and customer experiences
* Keep up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance
* Plan and implement continuous improvement


* Bachelor's degree or equivalent education and experience in Computer Science or related field.
* 10+ years experience in an product, technical project or engineering role with a focus on growing teams, creating scalable processes and delivering excellent products
* Ability to seamlessly work with across all levels and functions of the organization
* Ability to work within, and apply, agile development practices like SCRUM, Kanban, etc
* Experience overseeing engineering efforts that range from prototypes to large scale builds will be paramount
* A thoughtful, transparent, and positive approach to work and colleague interactions.
* A strong desire to continue learning and sharing new ideas in an effort to inspire yourself and the surrounding team.
* Desire to experiment and use data to drive decisions
* Strong attention to detail in an effort to give end users an incredible experience

This position is not eligible for visa sponsorship.
Williams-Sonoma Inc. is an Equal Opportunity Employer.


Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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