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Senior Analyst, Web Analytics, Rejuvenation Brand

Date: Jan 10, 2019

Location: Portland, OR, US

Company: Williams-Sonoma Inc.

Requisition Number: RJ-14609
Area of Interest: Information Technology
Organization: Corporate
Brand/Division: Rejuvenation
Position Type: Full-time


Senior Analyst, Web Analytics, Rejuvenation Brand

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

About the Role

As a Senior Web Analyst for Rejuvenation E-Commerce, you will lead web analytics reporting and analysis efforts for the brand, while also conducting deep dive analysis into web analytics data as well as data in our Customer Data Warehouse (CDW). The expectation is to go beyond traditional web analytics reporting and provide actionable insights and to facilitate change and improve the business. For new initiatives, you can leverage the accumulated knowledge of the team and collaborate with brand team partners, analytics peers, technology peers and your Director.

You are excited for this role because you will...

* Produce weekly site performance reports: KPI dashboards, online merchandise and product reviews, as well as other reports. Such reports should include business context and insights into the data to be delivered to the business leads.
* Effectively respond to ad-hoc report and analysis requests from the brand leads, merchants, and from other Marketing teams.
* Proactively develop reports and analysis of site performance including segmentation analysis. Include observations and business context to deliver actionable insights to business leads, not just data.
* Work with stakeholders on identifying testing and personalization efforts. Build consensus and buy in from key stakeholders.
* Develop and execute A/B and MVT tests on the site in conjunction with the brand leadership, Product Management and developers using our testing tool and by leveraging the support of our vendor consultant.
* Conduct deep dive analysis across multiple Marketing programs such as email, paid search, natural search, banner ads, affiliates, leveraging data from multiple sources: vendor reporting tools, Rejuvenation's web analytics tool, and Rejuvenation's data platforms.
* Create custom queries using SQL and analytics tools to pull data from our Customer Data Warehouse (CDW) to develop advanced analytics reporting and answer deeper business questions.
* Work with Tech and Brand e-commerce to review and test analytics tool tagging for site changes, new site features, and initiatives to ensure data quality.
* Actively partner and develop effective relationships with related groups in eCommerce management, eMarketing, and Tech to facilitate and manage efforts across teams to turn insights into practice on the site.

Why you will love working at Williams-Sonoma, Inc.

* We're a successful, fast-growing company with an entrepreneurial vibe
* A technologically and data-driven business
* Competitive salaries and comprehensive health benefits
* We're at the forefront of tech and retail, redefining technology for the next generation
* We're passionate about our internal and external clients and live/breathe the client experience
* We get to be creative on a daily basis
* A smart, experienced leadership team that wants to do it right and is open to new ideas
* We believe in autonomy and reward taking initiative We have fun!


We are excited for you because you have...

* Bachelor's Degree
* 3+ years of experience working in web analytics or related area. Retail industry experience a big plus.
* 2+ years of experience using web analytics tools such as Coremetrics, Adobe Analytics, WebTrends, Google Analytics, or similar. Experience with Adobe Analytics a big plus.
* Proficiency at writing custom queries using web analytics tools.
* Proficiency with SQL to write queries.
* Strong Excel skills.
* Excellent attention to detail and strong organizational skills to manage multiple work requests and projects. Ability to independently prioritize workload.
* Basic knowledge of website technology a plus (HTML, CSS, JavaScript)
* Good knowledge of eMarketing activities such as SEM/SEO, remarketing/retention, targeted display, affiliates, etc.
* Experience with an A/B and multivariate testing tool desired.
* Demonstrated to work independently on standard reporting and analysis as well as common ad-hoc requests.
* High energy and results oriented. Looking to make improvements and change.
* Ability to work in a fast paced environment and turn around analysis and provide answers to business partners quickly.
* Willingness and ability to take on diverse ad-hoc reporting and analysis requests involving multiple factors. Requests often have a vague scope / goals along with limited guidance from the business. Strong analytical skills and judgment needed to clarify and breakdown problems.
* Ability to effectively foster business relationships across teams (e.g. Marketing, Merchants, Inventory, Site Management, etc) and develop a good view of how the business operates so that analytical results can be framed in a business context.
* Excellent verbal and written communication skills. Able to effectively present analytics data to business users at the Manager / Director / VP level.


Once you are here, you can look forward to a wide variety of benefits. Our corporate vision--to enhance our customers' quality of life at home--extends to the lives of our associates. To that end, we offer an extensive benefits package designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:

* A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
* A 401(k) plan and other investment opportunities
* Paid vacations, holidays and other time-off programs
* Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program
* Tax-free commuter benefits
* A wellness program that supports your physical, financial and emotional health
* In-person and online learning opportunities through WSI University, LearnIt and AcademyX
* Cross-brand and cross-function career opportunities
* Quarterly sample sales
* A business casual work environment
* A bike share program
* Time off to volunteer
* Matching donations to qualifying nonprofit organizations
* Company-sponsored walks and runs
* Healthy, organic options in the cafeteria and an awesome salad bar
* Discounts on nearby gyms and other local businesses


Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: Portland Oregon

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