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Asst Manager, Service - Rejuvenation

Date: Jul 3, 2019

Location: New York, NY, US

Company: Williams-Sonoma Inc.

Requisition Number: RJ-15899
Area of Interest: Retail
Organization: Retail
Brand/Division: Rejuvenation
Position Type: Full-time


PRIMARY FUNCTION: Support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with customers. Maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store. Perform operational functions to ensure the store meets Company guidelines. Implement visual changes and maintain store standards.


* Provide exceptional customer service in the store to achieve World Class Service standards.
* Serve as a role model for sales associates in sales generation and customer service by making the customer experience the priority.
* Reinforce customer service principles by coaching staff on their successes and challenges.
* Utilize training resources to educate team on product, improve selling skills, and achieve business goals. Contribute in management and store meetings, offering suggestions for associate development, sales opportunities, and organizational improvements.
* Effectively perform operations functions: opens and closes the store, register, and back office management procedures. Maintain visual standards, including merchandise presentation, signage, lighting, and general maintenance.
* Monitor Inventory levels and communicate discrepancies to Associate or General Manager.
* Assume additional management responsibilities in the absence of Associate or General Manager.
* Perform projects and assignments as directed by the Associate or General Manager.
* Comply with all Company policies and procedures.
Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.



* 1-3 years retail sales experience with management experience preferred
* 1-2 years experience in home related design or visual merchandising preferred. Specialty retail preferred Effective communication, organization and leadership skills.
* Proven ability to motivate and influence others through personal actions and examples.


* Ability to be mobile on the sales floor for extended periods of time.
* Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
* Employment/promotion to this role will be contingent on successful completion of a background check.
* Full time associates are expected to have open availability to meet the needs of the business. Casual associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and one during the week (Monday to Thursday). Associates must be available for annual inventory and entire holiday season (November and December).

*Example: Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday). If preferred, an associate can also choose to have all three shifts of availability on the weekend (Friday to Sunday) and none during the week (Monday to Thursday).

EDUCATION: College degree preferred or equivalent job experience.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

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