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Email Marketing Manager - Pottery Barn

Date: Feb 15, 2019

Location: San Francisco, CA, US

Company: Williams-Sonoma Inc.

Requisition Number: PB-14807
Area of Interest: Marketing
Organization: Corporate
Brand/Division: Pottery Barn
Position Type: Full-time

JOB DESCRIPTION

About the Role

We are seeking a dynamic leader who is motivated, results-oriented, strategic, well-organized, and customer-obsessed. As the Manager of Email Marketing, you will develop, execute and evaluate email marketing campaigns to drive profitable sales, build our customer file, and support growth initiatives for Pottery Barn. You'll work closely with cross-functional teams including eCommerce, Merchandising, Creative, Inventory, eMail Technology Deployment, CRM, and Customer Analytics to manage the email direct marketing business and achieve DTC business goals and financial plans.

A successful candidate should be analytical, highly detail-oriented, possesses an eye for design, able to build strong cross-functional relationships and work in a fast-paced, rapidly changing multi-channel retail environment. In addition, develop a high-performing team who grow and stay relevant in the ever-evolving world of marketing.

You're excited about this opportunity because you will...

* Manage the planning, development and execution of email marketing programs, including broadly circulated brand messages, targeted campaigns based on customer segmentation, and triggered campaigns based on cross-channel customer behavior.
* Manage the creative process for all email direct marketing campaigns to deliver content that is on-brand, seasonally relevant, and compelling. Ensure marketing initiatives are consistent with site, catalog, and store merchandising strategies.
* Own the email calendar, reporting, testing strategy and operational details, ensuring accuracy in all aspects of the job.
* Analyze and communicate results including key performance metrics on a weekly, monthly and quarterly basis. Apply learnings to future campaigns to improve results.
* Identify and implement new tests and tactics, continually seeking to innovate to drive improved results.
* Develop and manage the email address acquisition plan to continually build our file of quality names.
* Analyze competitive marketplace and stay abreast of email industry trends.
* Write effective creative briefs that include campaign objectives and strategic messaging.
* Work with internal customer analytics groups to design and implement targeting strategies, analyze and implement process improvements, and improve internal and external targeting
* Identify trends and analyze marketing programs - direct response mailings, external prospecting, customer behavior, and purchase patterns
* Support in development of monthly brand investment presentations for CEO and senior leadership
* Manage various brand initiatives -- Product launches, collaborations, weekly promotions, new store openings, New Mover program, Registry Marketing, and customer acquisition efforts
* Support cross-functional efforts to drive key growth brand initiatives
* Partner with peers on other WSI brands to share best practices in order to accelerate growth and innovation.

Why you will love working at Williams-Sonoma, Inc.

* We're a successful, fast-growing company with an entrepreneurial vibe
* A technologically and data-driven business
* Competitive salaries and comprehensive health benefits
* We're at the forefront of tech and retail, redefining technology for the next generation
* We're passionate about our internal and external clients and live/breathe the client experience
* We get to be creative on a daily basis
* A smart, experienced leadership team that wants to do it right and is open to new ideas
* We believe in autonomy and reward taking initiative
* We have fun!

REQUIREMENTS AND QUALIFICATIONS

We're excited about you because...

* Bachelor's degree required
* 5+ years eCommerce Merchandising and/or Marketing experience; Direct marketing and/or CRM marketing preferred
* Retail experience preferred
* Strategic and analytical thinker; ability to evaluate alternatives and develop effective solutions
* Ability to lead and develop a successful team
* Ability to prioritize and work on multiple projects in a deadline driven environment; able to deal with ambiguity in a fast-paced business
* Clear and effective written and verbal communication and strong interpersonal skills
* Strong written and oral communication skills
* Proficient in Excel
* Ability to work independently as well as collaboratively

About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. In 2017, we acquired Outward, Inc., a 3-D imaging and augmented reality platform for the home furnishings and décor industry. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Benefits:

Once you are here, you can look forward to a wide variety of benefits. Our corporate vision--to enhance our customers' quality of life at home--extends to the lives of our associates. To that end, we offer an extensive benefits package designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:

* A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
* A 401(k) plan and other investment opportunities
* Paid vacations, holidays and other time-off programs
* Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program
* Tax-free commuter benefits
* A wellness program that supports your physical, financial and emotional health
* In-person and online learning opportunities through WSI University, LearnIt and AcademyX
* Cross-brand and cross-function career opportunities
* Quarterly sample sales
* A business casual work environment
* A bike share program
* Time off to volunteer
* Matching donations to qualifying nonprofit organizations
* Company-sponsored walks and runs
* Healthy, organic options in the cafeteria and an awesome salad bar
* Discounts on nearby gyms and other local businesses

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Merchandising, Manager, Marketing Manager, Direct Marketing, Marketing, Retail, Management