Share this Job

District Operations Manager - Pottery Barn Kids

Date: Jan 26, 2019

Location: Mclean, VA, US

Company: Williams-Sonoma Inc.

Requisition Number: PK-12475
Area of Interest: Retail
Organization: Field Management
Brand/Division: Pottery Barn Kids
Position Type: Full-time


- Oversees all stores in districts; assists DM with operations assignments and projects

- Operations onboarding for all new Leads, ASMs, ACMs, GMs

- Develop operation training plans for Leads, ASMs, ACMs, GMs

- Holds weekly operations training calls with stock leads and new GMs

- Standing in for DM if absent for conference calls, meetings, corporate visits

- Hold teams accountable for achieving district goals through ongoing store visits.

- Work with corporate partners to ensure proper Policy & Procedure are followed

- District Compliance on all HR Reporting/Compliance measures

- Ensure district SPH Compliance; involves coaching and training

- Work weekends (similar to DM schedule for holidays) on the sales floor driving business

- Manage store operating procedures, i.e., inventory levels and cash control to minimize store losses.

- Train store management on stockroom organization and replenishment process

- Ensure store office is set up per Company standards and purged per procedure.

- Assist in store Communication Board set up and management.

- Ensure district maintains store standards (i.e., visuals, cleanliness, appropriate inventory levels, safety etc.) in accordance with Company operating policies and procedures.

- Handles District Customer Service Issues; any complaint submitted to corporate or customer care

Operations assistance as needed-

- Stockroom safety and organization

- Audit training and execution

- Scheduling and payroll assistance

- Interviewing and recruiting assistance when needed

- Conversion studies and training

- Credit card training

- Assistance with visual mapping and floorsets when needed

- Allocations assistance; updating bay counts & min/max's for stores who are over saturated in product

- Work with Distribution team regarding store inventory needs, allocations or overages

- Monitor assets through accurate inventory management procedures.



* 4 + years General Manager experience in specialty retail and/or multi-unit retail business environment.
* Proven ability to manage staff to exceed sales goals, while meeting payroll goals.
* Proven ability to identify top talent, create teams, and train/develop/retain great people.
* Proven ability to think through complex issues, and allocate time to execute multiple tasks and changing priorities.
* Effective communication, organization and leadership skills.
* Proven ability to motivate and influence others through personal actions and examples.
* Proven ability to develop strategies and execute successfully.
- Proven ability to build and leverage relationships with peers, corporate partners and the business community to positively impact business decisions.
- Proven ability to adapt quickly to ambiguity and allocate time to execute multiple tasks and changing priorities.

* Ability to be mobile on the sales floor for extended periods of time.
* Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings and holidays.
* Ability to lift and mobilize medium to large items, up to 75 lb., while utilizing appropriate equipment and safety techniques.
* Ability to travel; May require occasional overnight travel.

EDUCATION: College degree preferred or equivalent job experience.

REPORTS TO: District Manager

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Nearest Major Market: Washington DC

Job Segment: Operations Manager, District Manager, Manager, Operations, Management, Customer Service