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Date: May 12, 2017

Location: Portland, OR, US

Company: Williams-Sonoma Inc.

Requisition Number: SS-10256
Area of Interest: Business Sales - Development
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Position Summary

The Trade Sales Support position reports to the Trade Sales and Project Manager supporting key processes and functions essential to the Outside Trade Sales Reps including writing quotes and processing orders. This position will also provide front line support via phone and email, handling incoming Trade inquiries, entering and processing orders, resolving customer issues, and providing an overall superior level of service to all Trade customers.

Specific Responsibilities

* Provide sales support to Outside Trade Reps by generating quotes, assisting in the processing of sales, and fielding questions from Trade Reps and external Trade customers.
* Provide phone and email support for incoming Trade inquiries, providing prompt, courteous, and professional service.
* Process Trade orders to be released for production and shipping.
* Identify customer needs. Assist customers with product selection by providing appropriate product choices, related items, and additional information as needed.
* Complete customer order entry efficiently and accurately. Analyze and communicate product estimate ship dates. Provide customers with appropriate care and other service information.
* Provide customers with follow up service including; status checks, change orders, damaged, and displaced orders. Provide exceptional level of service by responding to concerns and questions politely and accurately.
* Represent Rejuvenation with integrity in all interactions, offering exceptional levels of service at all times.


* Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
* Strong organizational skills with good attention to detail
* 2-3 years prior customer service experience.
* Strong verbal and written communication skills with demonstrated ability to communicate effectively with a variety of internal and external customers/clients/business partners

Personal Competencies

Global Business Acumen -- Understand the complexity of business on a global scale. Embrace cultural and individual differences with empathy. Work with the nuances of specific local cultures to make informed decisions.

Strategic and Analytical Capability -- Ability to think globally, strategically, and objectively. Effectively translates data into actionable insights, strategies and financial plans.

Leading Teams -- Attracts, develops and motives the talent needed for current and future business requirements. Articulates an inspiring vision for the future, establishes high performance expectations and sets example through own behavior. Ensures alignment of individual goals with overall business objectives. Coaches team members to success and holds individuals accountable for achieving results.

Drive for Results -- Credibility earned through delivering results. Balances urgent and effective action, commitment to excellence, taking initiative to resolve problems and work quality. Demonstrates high initiative and provides leadership in a project-oriented environment.

Effective Communication -- Communicates clearly and effectively with associates at all levels, board members, external partners and customers. Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and to tailor key messages and presentation style to multiple audiences.

Influence and Collaboration -- Builds and sustains collaborative relationships at multiple levels in the company. Able to work through complex disagreements and conflict to achieve resolution. Builds trust by including others and by keeping the cross-functional teams focused on the success of the entire company.


Williams-Sonoma Inc. is an Equal Opportunity Employer

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Nearest Major Market: Portland Oregon

Job Segment: Sales Support, Outside Sales, Sales