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Director of Operations, Technical Solutions

Date: Sep 25, 2017

Location: Rocklin, CA, US

Company: Williams-Sonoma Inc.

Requisition Number: SS-11715
Area of Interest: Information Technology
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time

JOB DESCRIPTION

About the Team

Lead a diverse and dynamic team driving the major areas of operational support in our organization. Area one, Production Support Services, supporting the production needs of seven brands across retail and ecommerce platforms, both domestic and international. This 24/7 team, consisting of appx. 60 people both local and remote, handles all "first touch" responses to issues (human or computer originating) ensuring issues get the right attention, quickly. Area two, Service Management Office, consisting of 7 people and driving the processes and standards which act as the backbone of our incident, change and problem management.

About the Role

Your job will be to help drive communication and collaboration by using the metrics and tooling your teams produce to demonstrate opportunities for improvement within the organization. One of your most important roles is to be the proactive voice, shining a light on problems before the problems become fires. In your role, you will also act as final gate watcher for production, you will need to collaborate and be vocal to ensure that standards are met and all hands are on desk to make launches successful.

This role reports to the Vice President of Technology Solutions.

You're excited about this opportunity because you will...

* Be a leader who likes to bring the best out of other people
* Be a critical thinker with analytical skills, who uses data to drive decisions
* Be a team player with integrity, passion, initiative, and have the ability to motivate others
* Be proficient at working across the organization and interact/influence/negotiate effectively at all levels, peers and management
* Be organized, thorough, and extremely detail oriented; taking ownership/responsibility of team's overall work quality
* Love being a problem-solver, multi-tasker and trouble-shooter of complex and diverse systems
* Bring new ideas that stretch our bounds and move the team to the next level
* Drive continual improvement and positive change through repeatable process implementation
* Collaborate with engineers to build solutions that satisfy both infrastructure and application teams

* Train up your own skills and mentor other team members
* Communicate strategies, project feasibility and timelines to internal Business and Project Stakeholders
* Partner with a cross functional group of subject matter experts to design and execute your strategy
* Have opportunities to be hands-on, working side by side with our people to get things done

Why you will love working at Williams-Sonoma, Inc.

* We're a successful, fast-growing company with an entrepreneurial vibe
* A technologically and data-driven business
* Competitive salaries, and comprehensive health benefits
* We're at the forefront of retail, redefining technology for the next generation
* We're passionate about our internal and external clients and live/breathe the client experience
* We get to be creative on a daily basis
* We have an experienced leadership team that wants to "do it right" and is open to new ideas
* We believe in autonomy and reward taking initiative
* We have fun and enjoy our time together!

REQUIREMENTS AND QUALIFICATIONS

We're excited about you because...

* You have a BS or MS in Business, Computer Sciences, Engineering, or related field (an equivalent combination of related education, training, and experience may be considered)
* You have a minimum of 10 + years in related work experience in production support
* You have 5+ years' experience working in system integration
* You are familiar with the principles of DevOps
* You have superior oral and written communication skills with the ability to influence others
* You thrive working in a complex, dynamic technical environment
* You have enhanced knowledge of operating systems (Windows/Linux)
* You have strong MS-Office skills, with a focus on Excel for reporting metrics

About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Employment/promotion to this role will be contingent on successful completion of a background check.

*LI-LT

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.


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