Share this Job
Email similar jobs to meEmail similar jobs to me

Date: Jul 10, 2017

Location: Brooklyn, NY, US

Company: Williams-Sonoma Inc.

Requisition Number: SS-10133
Area of Interest: Information Technology
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


We're looking for a world-class Product Manager to join our Williams-Sonoma Stores' Digital team in Brooklyn. The ideal candidate is a seasoned product management professional with proven experience delivering large, cross-functional and customer oriented projects. We're looking for a dynamic individual who understands user empathy and the connected nature of store and eCommerce technology. The right candidate will be adept at leading the scoping and identification of product requirements and the creation of in-store digital innovations that cultivate captivating experiences across Williams-Sonoma brand stores for Store Associates and Customers, alike. The Product Manager will be able to identify customer needs, drive roadmaps and requirements, deliver world-class features, and effectively evangelize our team's vision to stakeholders, partners, and colleagues. Williams-Sonoma Stores is responsible for overseeing the entire lifecycle of technical products and user experiences delivered to the customers and business associates across 600+ stores. Carefully managing the complex experiences between WSI business associates and technology to meet and exceed the dynamic needs of the WSI customer. The role involves a large technical component requiring the candidate to coordinate with multiple business departments (Operations, Finance, eCommerce, etc.), software architects/engineers/vendors, and matrixed development teams to define, scope, and deliver key initiatives.

Responsibilities include:

* Collection of business and systems requirements from internal and external customers
* Translating requirements into functional and technical specifications
* Leading consensus among teams with competing goals
* Driving project schedules from design to release, and managing the production rollout.
* Coordinating design/implementation efforts between internal stakeholders to develop optimal solutions to support our ongoing customer experience, personalization, and automation efforts.
* Making appropriate tradeoffs to optimize time-to-market, clearly communicate goals and desired outcomes to cross-functional and remote teams.
* Experience leading medium to large customer experience initiatives is a must
* Must have a well-rounded technical background and understanding of current customer technologies and trends.
* You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or multiple competing priorities.
* Identify areas of strength and weakness in the organization and suggest recommendations for improvement.
* Anticipate bottlenecks, provide escalation management, weigh/make tradeoffs, and balance the customer/business needs versus technical/operational constraints.
* Take large, complex projects and break them down into manageable pieces for the team.
* Resolves a wide range of issues in innovative and practical ways.
* Involve critical internal and external resources for subject matter expertise across a diverse scope using analysis of data as a basis for evaluation.
* Gather, track and report metrics and key performance indicators for new initiatives, features and functionality.
* Review and validate QA test plans, and support the QA team during test execution.
* Educate business teams to ensure the team is properly equipped and trained to drive success in platform and feature enhancements.


The ideal candidate is results oriented, and has succeeded in delivering products/services in a high growth environment where priorities evolve quickly. He or she is a strong leader who is analytical and data driven, can prioritize well, communicate clearly and compellingly, and who understands how to drive a high level of focus and excellence with a strong, talented, and opinionated team.

* Bachelor's degree in relevant field of work.
* 5-10 years of relevant work experience (Product Management, Management Consulting, etc.).
* Strong leader capable of motivating and energizing a team.
* Experience identifying areas for innovation and improvement and mapping out a solution.
* Proven track record of shaping business strategy for technical products or services.
* Hands on Retail, eCommerce, and Mobile experience in a business critical role.
* Additional retail operations experience with point of sale applications and store planning tools preferred.
* Customer focused with high quality standards and analytical skills.
* Expert knowledge of product management best practices, functional design and application delivery methodology.
* Demonstrated expertise in problem solving and technical innovation.
* Effective negotiation skills and ability to influence.
* The ability to confidently present to all levels and to work with both technical and non-technical individuals.
* Excellent judgment and a high level of integrity.
* A proven ability to innovate and think outside the box while delivering results
* Coordinate with cross-functional teams during the entire product/project lifecycle

About Us...

Founded in 1956, Williams-Sonoma, Inc. (WSI) is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new people, energy, and ideas.


Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

Job Segment: Consulting, Manager, Product Manager, Senior Product Manager, Marketing, Technology, Management, Operations