Share this Job
Email similar jobs to meEmail similar jobs to me

Date: Apr 12, 2017

Location: Palo Alto, CA, US

Company: Williams-Sonoma Inc.

Requisition Number: RJ-8889
Area of Interest: Business Sales - Development
Organization: Retail
Brand/Division: Rejuvenation
Position Type: Full-time


Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Position Summary

The Trade Specialist is responsible for exceeding sales plan in the local trade area and creating a thriving customer community. Activities include networking with area trade associations, neighborhood associations, sales prospecting and providing a level of service that builds relationships. Acts as a trade liaison with all retail trade customers, as well as a regional brand advocate within the community. The position will help to support the goals and strategies set by Marketing and Retail Management to grow our business.

Specific Responsibilities

* Develops, manages and grows the trade customer base in a defined client segment and geographic region of the retail store.
* Exceeds sales plan for trade for the retail store.
* Tracks results using Sales Force Management.
* Achieves goals for contacts and new to file trade customer additions.
* Identifies area home, neighborhood, preservation and other associations to reach out to and build a connection with.
* Develops and executes events that drive traffic and position Rejuvenation as a resource.
* Promotes Rejuvenation products and services to prospective and existing trade clients through a combination of opportunities that include in-store service, telephone contacts, site visits, and in-store events trainings and trade shows.
* Builds and maintains extensive knowledge base of building activity within retail trade area.
* Builds and maintains long term relationships with members of the trade by providing exceptional and personalized service and systemized follow-ups of existing and potential clients.
* Identifies and promotes opportunities to connect Rejuvenation within the community.
* Works with store sales associates to provide timely trade related information, and to assist other sales associates with identifying potential trade prospects and customers.
* Builds strong connections with Call Center and National Trade, to leverage resources and build overall trade businesses.
* Supports and advocates Rejuvenation trade programs, interacting with Rejuvenation trade colleagues
* Participates in all Trade related company meetings and conferences.

Personal Competencies

Global Business Acumen - Understand the complexity of business on a global scale. Embrace cultural and individual differences with empathy. Work with the nuances of specific local cultures to make informed decisions.

Strategic and Analytical Capability -- Ability to think globally, strategically, and objectively. Effectively translates data into actionable insights, strategies and financial plans.

Leading Teams -- Attracts, develops and motives the talent needed for current and future business requirements. Articulates an inspiring vision for the future, establishes high performance expectations and sets example through own behavior. Ensures alignment of individual goals with overall business objectives. Coaches team members to success and holds individuals accountable for achieving results.

Drive for Results -- Credibility earned through delivering results. Balances urgent and effective action, commitment to excellence, taking initiative to resolve problems and work quality. Demonstrates high initiative and provides leadership in a project-oriented environment.

Effective Communication -- Communicates clearly and effectively with associates at all levels, board members, external partners and customers. Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and to tailor key messages and presentation style to multiple audiences.

Influence and Collaboration -- Builds and sustains collaborative relationships at multiple levels in the company. Able to work through complex disagreements and conflict to achieve resolution. Builds trust by including others and by keeping the cross-functional teams focused on the success of the entire company.


* Excellent written and verbal communications (public speaking required) and problem solving skills.
* Strong aptitude for customer service and sales, with a high energy "can do" approach.
* Computer literacy to include competency in DAX, Sales Force Management and POS systems, with solid foundation in spreadsheets and word processing applications.
* Excellent time management and organizational abilities
* Ability to work with minimal supervision.
* Strong product and procedural knowledge specific to remodeling and building trades, with emphasis on period residential and commercial materials, design, and construction.
* 4 year Bachelor degree preferred.
* 2-3 years outside sales experience with a strong emphasis in customer service and delivery of set goal plan.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Retail Sales, Sales Rep, Outside Sales, Call Center Representative, Sales, Retail, Customer Service